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BCM 50B INCOMING RINGING PROBLEMS

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UKGLEN

UKGLEN

Technical User
Feb 21, 2012
16
GB
hi there

im having problems making a bcm ext ring its got 2 isdn circuits in it but only two ext phones been 221 and 222 at the moment on incoming ringing 221 rings ok but 222 does not i have copied 221 to 222 but still does not make it ring have i missed something out as i,m new to the bcm system but slowlet getting around the programming also have problems making ddi lines ring just on the one phone i.m putting the ddi no in the private part but still no good

regards
glen
 
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program the rec digits in the public part of the target line, that set that target line to ring only or appr and ring to both extensions

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS
 
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So you saying remove line no 61 62 63 64 the isdn no put into a target line then put the target line into the phones bend there 4 channels do you have to put it in four times ?

regards
Glen Hale
 
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i did not understand any of that lol

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS
 
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So you saying remove line no 61 62 63 64 the isdn no put into a target line then put the target line into the phones bend there 4 channels do you have to put it in four times ? "

Yes, and no you don't need to put in 4 times.

When you assign the target you can give it a couple of appearances if you want, handy for taking more than one call at a time like reception.







=----(((((((((()----=
curlycord
 
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Yes I do agree my English is crap so your going to have to try and understand me is there anyone I can contact to explain this to by phone

regards
Glen Hale
 
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I think I see we're you going with this so I need to put the did/ddi into a target line then point that to a group with two phones in ?? Is that correct

regards
Glen Hale
 
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First question do you use DDI or are you planning on using DDI?

If yes assign the last 3 digits of the main number to the target line 125.

You will find this in telephony---- Lines----Target Lines set last 3 digits

You then assign the Target Line to the extension
If you click on Sets------Active Sets ------ Lines assignment Tab and then assign line 125 or the first target line.

Thanks,
Colin

 
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Colin he needs to make sure first how many digits are being sent
By the provider


ddcommllc.com
Avaya/Toshiba/Nortel

ACIS
 
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Provided it is more than 2 he will be fine the default would be 6 if it was a BT install but the system will still translate the last 3 even if BT are sending in 6. Were he will have an issue is if he was to send out a different DDI from an extension because the system will only allow him to send what he is getting in. But it would be sensible to start BCM Monitor ring a DDI and see how many digits are being presented.

Thanks,
Colin

 
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