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Mitel 5000 incoming CID routing

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Crowtalks

Crowtalks

Technical User
Mar 19, 2005
1,525
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Potential customer wants to be able to route calls to certain hunt group according to the incoming CID info...example...calls from 931-897-XXXX to be routed to hunt group A and calls from 931-444-XXXX are to ring hunt group B.

Does the Mitel 5000 have the capability to route calls according to incoming CID info?

Thanks, Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2
 
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I'm sure you can,
check under "System\Trunk-Related Information\Call Routing Tables"
Under the "Call Routing Key" you have a choice of either Trunk Number or Outside Party Number for each table.
If you set it to Outside Party Number you can then direct the call based on CLI.
 
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Thanks! I've used the call routing table many times (not with outside party number, though) I wonder if this would work with loop start lines?

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2
 
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I would think if CLI is presented then it should work.
 
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I defintely did inbound routing based on originating Area code via call routing tables using PRI's. Have not tried with POTS.
 
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Yes you can route via CID on a POTS line. Be sure to include the pattens "-" and "+" in the call-routing table and route them to a destination. - is for no digits received and the + is for any digits received that do not match a programmed pattern. The - should always be your first pattern and the + should always be your last. Without these any unmatched digits will route to the primary attendant.
 
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Thanks for the answers. I had forgotten about the - & + thanks for the reminder also.

Jim

"If I had known it would turn out like this, I would have became a locksmith" Albert Einstein

NCSS NCTS NCTE CS1000E
Mitel 3300 4.2 basic & advanced, 5000 4.0, NuPoint I&M 4.2
 
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so after changing the call routing key, i can just add in the CID in the Pattern field of the call routing table? should it be all 10 digits?

Thanks!
 
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