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Upgrade R7 to R8.1 Essential License needed? 3

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DutchRonald

DutchRonald

Vendor
Jan 11, 2012
19
Hi all,

Customer has an IPO500v2 R7.0 Prefered Edition without Essential license and wants to upgrade to 8.1. Do they need an Essential License as well? I thought that an upgrade license 8.1 alone would be sufficient. Is this correct?

Perhaps a silly question but I seem to have lost track of al the license changes that Avaya has done recently [neutral]

Grtz,
Ronald
 
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Goede morgen Ronald, yes you only need the upgrade license as this license will create a virtual essential edition license.

BAZINGA!

I'm not insane, my mother had me tested!

 
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Ook goedemorgen Peter :),

Thanx 4 the info, glad that I've not yet gone mad!

Grtz,
Ronald
 
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Maybe i asked but where are you from?

BAZINGA!

I'm not insane, my mother had me tested!

 
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That is not far from here.
I am from Fijnaart (west Brabant)
Did you live in Gouda? if yes then i think we where colleagues before.

BAZINGA!

I'm not insane, my mother had me tested!

 
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Peter, are you sure about that ?

My opinion is that it is only Runtime lic 5 that will give you an Virtual Essential lic and not Runtime 6.

Regards Lodde
 
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I now read that they already have Preferred edition, sorry.

Lodde
 
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Every upgrade license will give you the virtual essential edition license.
Or maybe i missed something but then i am getting old :)


BAZINGA!

I'm not insane, my mother had me tested!

 
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I have been reading the different Tech Bulls again and I am back with my previous opinion that the Upgrade lic to 8.1 will not give a Virtual Essential Lic.

That is why Avaya point out in Tech Bull 147 that you must have a valid Essential lic before upgrading:

"Note: An IP Office 8.0 system with Essential Edition functioning but not enabled with the
required Essential Edition license key will have all telephony functionality disabled after
the 8.1 upgrade. It is important to verify the license information prior to upgrading. If
Essential Edition is not visible in the license summary, an Essential Edition license must
be purchased and installed prior to attempting the 8.1 upgrade"

Lodde
 
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But this is the complete text:

Code: 
When upgrading to Release 8.1 from a previous major release an upgrade licence is
required. It is recommended that the IP Office Release 8.1 Software Upgrade license is
installed before upgrading the system. Although the license key may not be recognized
immediately by the system running an earlier major release of software, it will be
recognized when the system is upgraded to Release 8.1.

[b]Note:[/b] An IP Office 8.0 system with Essential Edition functioning but not enabled with the
required Essential Edition license key will have all telephony functionality disabled after
the 8.1 upgrade. It is important to verify the license information prior to upgrading. If
Essential Edition is not visible in the license summary, an Essential Edition license must
be purchased and installed prior to attempting the 8.1 upgrade.

The more i read it the more i have my doubts.
A virtual essential edition license is also an essential edition license.
We will see what happens :)


BAZINGA!

I'm not insane, my mother had me tested!

 
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Yes I agree that a "Virtual essential license" is also an "essential edition license" which means that if you upgrade from an existing 8.0 with a Virtual essential lic present, you will still have the virtual essential license in 8.1.

But if you go from 7.0 directly to 8.1, then i believe that you also need to buy an Essential lic.

/ Lodde
 
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Official answers from dealer by Avaya in red:

Can you please confirm my understanding by using following scenarios?
1. If client wants to upgrade R7 Preferred Edition system to R8.1 => Then upgrade license + Essential Edition license will be required
Correct
2. If client wants to upgrade R7 system to R8.1 during entitlement period => Then only Essential Edition license will be required
Correct
3. If client wants to upgrade R7 Preferred edition with virtual Essential edition system to R8.1 => Then only upgrade license + Essential Edition license will be required
In R7 there was no Virtual Essential Edition license. But if they had upgraded to R8 within the Entitlement period, they would have received a Virtual Essential Edition license then. If they then upgrade to R8.1 just the upgrade license would be enough, as the virtual essential edition license will still work after the 8.1 upgrade
4. If client wants to upgrade R8 Preferred edition with virtual Essential edition system during entitlement period to R8.1 => Then only upgrade license will be required
If they started with R8 they would not have a Virtual Essential Edition license – this is only created as part of upgrading from R7.0 to R8.0 within the Entitlement period. So as of 8.0 any new system would require the Essential Edition license anyway before they can use Preferred
 
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So 8.0 -> 8.1 with virtual essential edition license needs upgrade license
7.0 -> 8.1 needs both essential and upgrade license when you have preferred edition.

Why do they keep changing the rules!!!!

BAZINGA!

I'm not insane, my mother had me tested!

 
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I agree Peter, they are really confusing us and at least they could be clear in the Tech Bulletins about different situations !!
 
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I have emailed our account manager about this.
Let them tell me how it is.

BAZINGA!

I'm not insane, my mother had me tested!

 
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The whole fiasco has cost them more in lost customers than they make from the additional charge for the essential licence, one money maker that has really bit them in the bum :)

 
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Its ridiculous, I have to go back to the drawing board anytime upgrading our systems comes into play. I tell my boss one thing, then another, then another. Cmon Avaya...this isnt the way to do business.
 
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they screwed up 4.0 (licensing and the actual system) and now with 8.0 they start again to screw around with licensing
Seems they drop the ball every so often ( more than usual LOL)

I had a discussion with a disti the other night and he also said that an upgrade to 8.1 requires the essential edition license if you don't have it already. I only have to say one thing, WHAT A RIPOFF.
We sold systems to customers a few years back with the promise (from Avaya) that upgrades will always be free and then they started with the "oh now we charge you if you want upgrades"
I know that we have lost one big customer with multi site environment to Cisco because their management got so ticked off that they said to us
and I know that a lot of customers feel the same way. Be honest from the beginning is my strategy in life (works not always for marriage [ponder]

Joe W.

FHandw, ACSS

 
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Just tested this on 2 systems....if you get a new system and recreate the card to R7, make a call then upgrade to 8.1 you do not need any other licencing, it accepts the virtual licence and operates without error. The 90 day window removal happens once it's on 8.1 so no free R9 if they magically pull that out in the next 89 days but you can still run 8.1 without issue and without purchasing an actual essentiual licence. I would therefor suggest all you need is the upgrade licence :)

 
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