I am trying to figure out a glitch where the sales are not going on the ""sales prior to EOD" on the bottom of the checkout report. It's kinda convoluted but I'll try to explain. I've just managed to befuddle the local office, as usual.
How I found out about it. I was having problems with the first audits of the day always being over for no reason.
So I printed out the entire day's checkouts and found out that if a register was open and had sales prior to end of day the following is happening:
1) these sales were put in a checkout automatically by Aloha and this is checkout is checkout #1 for the day, but it does not show up on FOH, 2) it was in the amount of the cash sales that are missing (sales that occur from time of last audit and end of day that should normally be on the bottom of the checkout & included in the sales,
3) the first checkout we run that day is numbered 2 by Aloha and does not include these sales, and does not show anything on the bottom regarding sales prior to EOD
4) date/time of this #1 checkout is whatever time I print the full checkout from BOH. I call this checkout the "floating" checkout.
So when we audit the first checkout of the day, we're coming up over by about the sales that were prior to end of day because these sales are not included - they are "floating". Additionally, even though there should be (and there used to be) sales prior to end of day on the bottom of the checkouts, they aren't there anymore and they used to be. Additionally, if you forget to do a checkout and end of day runs, the checkout will have zero sales, etc.
Notes:
1) we're 24/7 and run end of day at 5 a.m. (29:00)
2) 24 operation is flagged
3) we tried an upgrade to 6.4.38 and didn't help
4) confirmed that the following 3 items are all at 5 a.m.: the time of first day part, end of day and open time
5) translog has been deleted (fresh translog) several times
6) even though the sales are "floating" they are recorded on the end of day sales summary
Anybody else seeing this?
Any thoughts?
How I found out about it. I was having problems with the first audits of the day always being over for no reason.
So I printed out the entire day's checkouts and found out that if a register was open and had sales prior to end of day the following is happening:
1) these sales were put in a checkout automatically by Aloha and this is checkout is checkout #1 for the day, but it does not show up on FOH, 2) it was in the amount of the cash sales that are missing (sales that occur from time of last audit and end of day that should normally be on the bottom of the checkout & included in the sales,
3) the first checkout we run that day is numbered 2 by Aloha and does not include these sales, and does not show anything on the bottom regarding sales prior to EOD
4) date/time of this #1 checkout is whatever time I print the full checkout from BOH. I call this checkout the "floating" checkout.
So when we audit the first checkout of the day, we're coming up over by about the sales that were prior to end of day because these sales are not included - they are "floating". Additionally, even though there should be (and there used to be) sales prior to end of day on the bottom of the checkouts, they aren't there anymore and they used to be. Additionally, if you forget to do a checkout and end of day runs, the checkout will have zero sales, etc.
Notes:
1) we're 24/7 and run end of day at 5 a.m. (29:00)
2) 24 operation is flagged
3) we tried an upgrade to 6.4.38 and didn't help
4) confirmed that the following 3 items are all at 5 a.m.: the time of first day part, end of day and open time
5) translog has been deleted (fresh translog) several times
6) even though the sales are "floating" they are recorded on the end of day sales summary
Anybody else seeing this?
Any thoughts?
