3300: If calls from analog set go to VM - cannot hang up; VM keeps yapping

Voicemail will also hang up if it detects silence so have them just be quiet (cover handset) and see what happens.

Randomly hitting the keys probably puts it through the 'invalid selection' routine enough that it gives up on them.

By not hanging up, I take it you mean they call in, then do whatever, hang up, then pick up the phone again and voicemail is still there? If so then it's a disconnect issue. Once the system detects a disconnect from the ONS set, the system will play dialtone to voicemail to tell it that the far end hung up. Sounds like a side-effect of your problem in the other thread. Here's a test. From that set, call another analog set, hang up from the problem set, then pick up again and see if you are still connected to the far end. I bet you are....

Did this ever work?

I cannot see how these would be related. Once the call routes to VM the analog station is no longer a factor. Where is the call coming from? Do you have the same symptom on an internal call vs. an external call?

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What's most important is that you realise ... There is no spoon.

kwb, my understanding is that he's calling into voicemail FROM the analog station.

Ah, yes, thanks, my bad

Sounds like a hookswitch issue

I would add to the testing suggested by Superova to suggest that you short out the pair and see if it will hang up that way

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What's most important is that you realise ... There is no spoon.

IrwinMFletcher:
"By not hanging up, I take it you mean they call in, then do whatever, hang up, then pick up the phone again and voicemail is still there?" That is correct.

"Sounds like a side-effect of your problem in the other thread." Seems like too much to be two separate coincidenal problems. But, before I switched to this new PLID, I tested one other PLID with the butt set before I left the cross-connect field at the Cabinet. It gave me this same problem - not hanging up. I did not get the not hanging up problem with the third PLID at the Cabinet. I traveled to the end user's work station and only then did the problem surface.

"Here's a test. From that set, call another analog set, hang up from the problem set, then pick up again and see if you are still connected to the far end. I bet you are.... " I will be unable to travel back to the underground part of the mine to perform this test until early next week. (I fly home tomorrow for a 3-day weekend)

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kwbMitel:
"I would add to the testing suggested by Superova to suggest that you short out the pair and see if it will hang up that way " I will let you know how shorting out the pair goes next Monday or Tuesday.

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Thanks for the suggestions.

I visited the site and connected the butt set at the node. Again, if the call went to voice mail, the set wouldn't hang up. Shorting the line pair did not hang up the call. Putting the butt set to 'Mute' did hang up the call. I tried calling another analog set, but the results were inconclusive.

Then I noticed that the butt set was reading 18 mA instead of the normal 26 mA. I swapped the extension to a different PLID (this was the fourth alternative PLID that we tried!). The new PLID read 26 mA and the problem disappeared.

Case closed. Sort of. I still have a handful of bad PLIDS.

What type of system? If old Superswitch, not all that surprising.

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What's most important is that you realise ... There is no spoon.