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Home > Forums > Wiring Closet > Phone Systems > Nortel: Norstar systems Forum

Norstar (OEM) Polycom

thread799-1688982
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ptstechnician (Vendor)
23 Jul 12 16:24
Got a customer that has 3 Norstar Polycom conference devices that when unplugged and plugged back into the system will either take a long time to start working or doesn't work at all. I brought a test MICS with me and all three come right up on the system. The customer has reset the phone system (via power) and still has the problem. The equipment is a MICS with 7.0 software. Any ideas?
curlycord (Programmer)
23 Jul 12 17:00
Could be anything, try them right at their KSU and not the jacks.

=----(((((((((()----=
curlycord
www.curlycord.com
ptstechnician (Vendor)
23 Jul 12 17:06
The customer tried it at the KSU and they don't work there.
curlycord (Programmer)
24 Jul 12 8:46
So its down to KSU or software.
Is it near maxed out?
Are they testing on the KSU or 0X16?.



=----(((((((((()----=
curlycord
www.curlycord.com
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