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Home > Forums > Wiring Closet > Phone Systems > NEC: PBX solutions Forum

Zen Topaz

thread937-1688492
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remerlin (TechnicalUser)
17 Jul 12 17:07
I have installed a additional circuit board 3lines 8 extensions(number 3) on a existing ZEN Topaz that already works with 6 lines and 16 extns. The extensions are working fine but I cannot get the exchange lines to work. There was 2 exchange port left on the second card which I'm now using but we need one more to work on position 7. Is there a part in the program that I'm missing to activate the lines? or a physical switch?
7deedtz (TechnicalUser)
18 Jul 12 3:18
Did you add the line to the group? Does the system recognise the hardware?

Mitel, Avaya, NEC, INDEX
www.vcs-sa.co.za

remerlin (TechnicalUser)
18 Jul 12 5:38
Yes it recognised all the extensions from 17 to 24.
remerlin (TechnicalUser)
18 Jul 12 5:40
yes they are in a group
wireman50 (TechnicalUser)
28 Jul 12 13:34
ah, but have you enabled them in Trunk Map access setup?
remerlin (TechnicalUser)
29 Jul 12 0:30
No I did not.I will do it on my next visit. Thanks a lot that sounds like the reason
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