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Home > Forums > Wiring Closet > Telephony > Cisco: Call Manager Forum

Cisco CUCM 7965 "Call Fwd External'

thread851-1687154
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slp123 (TechnicalUser)
29 Jun 12 16:23
"Call Fwd External'forwards externally to cell phone numbers of one cell phone provider (not our office providers) but not to two other cell phone providers. This is t

Programming is set to Call Fwd external - any thoughts
whykap (Vendor)
1 Jul 12 10:27
can you call those cell phones numbers from the ip phone that the forwarding is not working?
slp123 (TechnicalUser)
5 Jul 12 11:25
Yes, the cell phone number can be dialed without issues from her desk phone.
whykap (Vendor)
5 Jul 12 17:37
What type of trunk are you dialing out from? I would debug the gateway the calls go out from and see what the disconnect message is from those cell providers.
MitelInMyBlood (TechnicalUser)
22 Jul 12 21:52
At the risk of asking the obvious, is there anything unusual about the 2 cell numbers you can call but cannot CFWD to? Example, are they possibly long distance numbers?

Look at your call routing to determine if calls to all three cell numbers use the same Route List. If they do not, then there is a clue. Check the CSS of your inbound trunks to see if they have the necessary outbound partitions to allow the call to make the trunk-to-trunk interconnect.

Original MUG/NAMU Charter Member

slp123 (TechnicalUser)
23 Aug 12 16:47
Thanks for your help - call forwarding to LOCAL area codes was NOT in partition.
CUCM; Call routing; Class of Control; Calling Search Space,selected CFALL External to see Calling Search Space selected in Selected Partitions. In Partition selected already was 'xxxxx - Local' in another province but not the partition for their city. Highlighted in first partition their city name 'xxxxx -Local' then clicked on down arrow and SAVED.
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