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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Partner Edition Forum

Incoming Calls via PRI Do Not Overflow to Auto Attendant

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Billx1 (TechnicalUser)

25 Jun 12 16:20

IPO Partner running in PBX Mode. 7.0(32)

The customer wants calls on the main telephone number (PRI -DID) to ring the receptionist and then after 2 rings to go to the Auto Attendant.

I have tried incoming calls to a specific DID Number via PRI to Hunt Group, Calling Group and Operator Group and none (unanswered) will overflow to the Auto Attendant.

There are settings for each channel in "Channel Parameters" saying "VMS Delay - Day", "VMS Delay - Night", and "VMS Schedule"

They are set for 2, 2 and Always for all channels.

Which leads me to believe this can be done.

I watched the call come in on the System Status and it just keeps ringing and never goes to the Auto Attendant.

Has anyone been able to get this to work???

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