CM6 8800
User gets a unanswered 10 digit call, user goes to the call log and adds the number to the contact list and press CALL to call the number, it fails because it does not insert the 9. A little confused here. Where do you make the change to automatically insert the 9..? I think its in the settings file but I can't find it in there.

## Outside line access code
## The number you press to make an outside call.
## SET PHNOL 9
##

I tried that change, did not make a difference

Whe I status the station, I see just the first 4 digits being dialed

## Outside line access code
## The number you press to make an outside call.
## example:
SET PHNOL 9



Did you remove the ## at the beginning of the line?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

Yes, the ## was removed and that made no difference.

These settings are for specific IP phone types.

###############################################################
###### Settings for the 4610, 4620 and 4630 IP Telephones #####

############## Enhanced Local Dialing Rules #################

## These settings effect certain dialing behaviors on the 4610,
## 4620 and 4630 phones. These include "Click to Dial" and
## "Add to Speed Dial" links shown on the web browser applications
## and incoming and missed call log entries. These settings also
## apply to dialable numbers reurned from searches on the 4630
## LDAP directory application.

## Telephone Country Code
## example: For United States it is '1'
SET PHNCC 1

## Telephone dial plan length (the length of an internal extension number).
## For example, if your extension is 12345, your dial plan
## length is 5.
## example:
SET PHNDPLENGTH 5

## Telephone international access code
## For the USA, the code is 011.
## example:
SET PHNIC 011

## Telephone long distance access code
## example:
SET PHNLD 1

## Length of national telephone number
## For example, 800-555-1111 is a length of 10.
## example:
SET PHNLDLENGTH 10

## Outside line access code
## The number you press to make an outside call.
## example:
SET PHNOL 9

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 0 disables algorithm.
## 1 enables algorithm, but not for Contacts
## 2 enables algorithm, including Contacts (96xx SIP only)
SET ENHDIALSTAT 1

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
http://bshtele.com

Tried all those settings Brett and made no difference. Whatever the calling number that is displayed on the phone, is what gets saved in the contacts list. I know of some sys parameter settings, I'm going to look into that and see what I can find out.

What type of phone sets do you have?
What protocol are they using? H.323 or SIP?

9650's H.323

The simple answer is it does not do it.

############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 0 disables algorithm.
## 1 enables algorithm, but not for Contacts
## 2 enables algorithm, including Contacts (96xx SIP only)
SET ENHDIALSTAT 1

You would have to set the above setting to a 2 and that only works if you are using the SIP protocol not H.323.

Very sill one. You did reboot the phone ?

Yes, made several changes to the settings file, each time phone was rebooted in order to download updates settings file.