A Customer would like their Norstar Voicemail CCR Tree dial an external number when 0 is pressed. Any Ideas. Thanks

You can have 0 transfer to a phone that is forwarded to an outside number. CICS 4.1 or higher required.

Marv
www.telemarv.ca

I suggest to disable 0 and force them to press 1 or 2 etc and set it to ext transfer.

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curlycord
www.curlycord.com

Yeah use any digits but 0 or 9.

Jeremy J. Carter
Charm City Communications
http://www.charmcitycommunications.com
Norstar. BCM. CS1000 Programmer

I guess there is a way to remote forward a Norstar phone. See programming below. I will go back to the site next week and assign 0 to the extension with the remote forwarding.

How To Externally Call Forward a Phone:
You must have at least 4.1 software to execute this feature.

Build a Route
Services – Show
Ringing Service – Next to
Routing Service – Show
Routes – Show
Show Route: 001 – Show
Dialout: No Numbr – Leave alone – Next
Use: ( ) – Change to Pool you want it to use. (Pool A)
DN Type: Public

Build a Destination Code:
Routing Service – Show
Routes – Next
Dest Codes – Show
Show destcode: - Add
DstCode: (enter code) – OK
Normal: 000 – Change to route built – Show
AbsorbLength: ALL
Don’t have to worry about Night schedule etc.

Make sure the phone has Allow Redirect set to Yes and that you’ve allowed it access to the line pool you’re using.

Then simply walk up to the phone and press
Call Forward Button or Feature 4
Dial the destination code + phone number.

All calls that ring on the phone will be forwarded! All calls, including IC calls. So if you want one particular line to be forwarded but not others, simply program ONLY that line to appear & ring on the set.

OR

You can go under Terminals&Sets, Capabilities and set the Forward No Answer. Just hit Change and when it says Forward To: enter the dest code and the phone number. Then set the Forward delay to the desired rings.

yes but your wasting a port and a phone with that method.

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curlycord
www.curlycord.com

Single digit external transfer is the best way.