I have an extension - 12-2988 with a coverage path to a VDN. When you call 12-2988, you hear the announcement but that's as far as it goes. Calls are not reaching the VDN/vector (which has options for the caller to press 1=John Doe, 2=Jane Doe, etc. After the announcement is done, it disconnects. The extension is not on hardware...it is x-ported. I have seen in the past where something not on hardware will not work...but when I tried putting this on an actual phone...get the same results. The extension must be bridged on a person's phone so they can answer calls but if not answered, get the announcement with options to select someone else or leave a message. I have tried making some changes but still not getting past the announcement. If I call the VDN number directly, it works like a charm! I must be missing a step or steps...help!
display coverage path 1215
COVERAGE PATH
Coverage Path Number: 1215
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: v12-1014 Rng: Point2:
Point3: Point4:
Point5: Point6:
VDN:
VECTOR DIRECTORY NUMBER
Extension: 12-1014
Name*: DC PAG
Destination: Vector Number 126
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 11
TN*: 12
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR:
CALL VECTOR
Number: 126 Name: DC PAG
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 collect 1 digits after announcement 121013 for none
02 route-to number 122940 with cov y if digit = 1
03 route-to number 122850 with cov y if digit = 2
04 route-to number 122936 with cov y if digit = 3
05 route-to number 122887 with cov y if digit = 4
06 route-to number 122959 with cov y if digit = 5
07 route-to number 122000 with cov y if digit = 0
08 route-to number 121013 with cov y if unconditionally
09 stop
10
11
12
display coverage path 1215
COVERAGE PATH
Coverage Path Number: 1215
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage
COVERAGE CRITERIA
Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: v12-1014 Rng: Point2:
Point3: Point4:
Point5: Point6:
VDN:
VECTOR DIRECTORY NUMBER
Extension: 12-1014
Name*: DC PAG
Destination: Vector Number 126
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 11
TN*: 12
Measured: internal
Acceptable Service Level (sec): 20
VDN of Origin Annc. Extension*:
1st Skill*:
2nd Skill*:
3rd Skill*:
* Follows VDN Override Rules
VECTOR:
CALL VECTOR
Number: 126 Name: DC PAG
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 collect 1 digits after announcement 121013 for none
02 route-to number 122940 with cov y if digit = 1
03 route-to number 122850 with cov y if digit = 2
04 route-to number 122936 with cov y if digit = 3
05 route-to number 122887 with cov y if digit = 4
06 route-to number 122959 with cov y if digit = 5
07 route-to number 122000 with cov y if digit = 0
08 route-to number 121013 with cov y if unconditionally
09 stop
10
11
12