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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Forum

Letters On 5610

thread940-1684328
Read More Threads Like This One
nicka29 (TechnicalUser)
28 May 12 10:54
Hi

I recently did an upgrade from R5 to R8.0.43. On one of the handsets a small "n" and a small "o" has appeared. Has anyone seen this before? if so what do they mean?

Thanks

Nick
Pepp77 (Vendor)
28 May 12 10:57
Did the handsets pick up the correct new firmware?

| ACSS SME |

montyzummer (IS/IT--Management)
28 May 12 11:28
N= phone in DND
O=out of service(any group your phone is a member of is set to night service mode.

APSS (SME)
ACSS (SME)

tlpeter (Programmer)
28 May 12 11:38
There has been issues reported which do show small letters on the screen.
The letter Monty is talking about are capital letters.

So do you have capital letters or small letters?

BAZINGA!

I'm not insane, my mother had me tested!
nicka29 (TechnicalUser)
28 May 12 13:24
Hi

Small letters!!!!

Nick
tlpeter (Programmer)
28 May 12 14:15
Then it is a bug.
Only a reboot of the phone solves it for now.

BAZINGA!

I'm not insane, my mother had me tested!
nicka29 (TechnicalUser)
28 May 12 16:10
Thanks
nicka29 (TechnicalUser)
3 Aug 12 5:19
Hi

Ive had a look on 8.1 at the fixed issues and there doesn't seem to be a mention of this issue being fixed.

Customer is getting frustrated every couple days of rebooting the phones to get rid of all the small letters that appear on the phone. I want to upgrade to 8.1 but I need to know that before I do upgrade it will fix the problem.

Any help would be good

Nick
tlpeter (Programmer)
3 Aug 12 5:26
Did you raise a case for the small letters?
If you did not then don't complain smile
When nobody raises a case then it won't be fixed.
When you did raise a case then ask Avaya if it is fixed or not.

BAZINGA!

I'm not insane, my mother had me tested!
Bas1234 (TechnicalUser)
3 Aug 12 8:01
I have a case with Avaya on this problem, in my case it only happens with 5610 and 5620 handsets.


___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool http://tinyurl.com/bas1234 )
______________________________________

nicka29 (TechnicalUser)
3 Aug 12 13:29
Hi bas1234

The problem I have is also on 5610 handsets

Nick
qtelcom (Vendor)
3 Aug 12 16:26
I have seen it on 5610 and 5620,& 5621. When I looked into it, it appeared to be part of the name field left over on top for incoming calls and the screen would leave the last letter on the screen. Reboot the phone and it's cleared, until your very next call. It's like the screen don't completely refresh that line after every call.
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