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Home > Forums > Wiring Closet > Phone Systems > Avaya: IP Office Forum

9611G & SBM24Helpful Member!(2) 

thread940-1682818
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AACon (Programmer)
10 May 12 12:24

So, the 9611G's look like they are supported in R8, even though the knowledgebase says they are not supported in R8 still (but that was from December 2011). What I want to know...are the SBM24's (or even 12's) supported with the 9611G's right now? We have one hooked up, does not appear to be getting proper power. We're using PoE. Makes me think that the phone does not like it. Its supported on CM (or so the documents say) though...

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 12:32

Nope, not supported.
Only the BM12's are supported.

BAZINGA!

I'm not insane, my mother had me tested!
AACon (Programmer)
10 May 12 12:36

Well, after a reboot of the phone, the SBM24 came up. I guess the reason they are not supported is that the labels/indicators do not change for the buttons. They work, you can put a user button on them and dial a user with it, but it shows no indication like it normally would if they were busy...

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 12:44

True and i noticed that already in 6.1
Then after that they could not fix it (it is supported on the CM but not the IPO) so they changed the docs to not supported smile

BAZINGA!

I'm not insane, my mother had me tested!
Helpful Member!  tlpeter (Programmer)
10 May 12 12:45

From the knowledgebase:

April 2011

BM12/SBM24 Button Module Support Corrected

Correction - Updated in various IP Office Release 7.0 manuals - 6th May 2011

The support for BM12 and SBM24 button modules has been corrected and clarified. For IP Office Release 7.0:• BM12 button modules, up to 3 per phone, are supported with 9508, 9608 and 9641G telephones. When used with a 9508 phone, an additional power supply to the phone is required.
• SBM24 button modules, up to 3 per phone, are supported with 9630G, 9640, 9640G, 9650 and 9650C telephones.


BAZINGA!

I'm not insane, my mother had me tested!
AACon (Programmer)
10 May 12 12:47

Ah, that is kinda...lame. Stringin 2 12's together is supported though, yeah? Run into any power issues?

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 12:49

Do you use a power brick or POE?
Officially you should use a power brick.

BAZINGA!

I'm not insane, my mother had me tested!
AACon (Programmer)
10 May 12 12:50

That makes no mention of the 9611G. Yeah we're using PoE.

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 12:52

Look at the date smile
It is a correction form April 2011

BAZINGA!

I'm not insane, my mother had me tested!
AACon (Programmer)
10 May 12 12:54

Yeah I see that. I still don't see anything mentioning BM12 support with the 9611g. But hey if you say it works...

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 12:58

At that time the 9611 was not supported on the IPO at all so that is why it is not mentioned there.

Also from the knowledgebase:

CODE

• SBM24: (9630G, 9640, 9640G, 9650, 9650C)
Up to 42 SBM24s per system (24 buttons each, up to 1008 buttons).
• BM12: (9508. 9608, 9611 9641)
Up to 42 SBM24s per system (24 buttons each, up to 1008 buttons).
• BM12: (9608, 9611, 9641)
Up to 42 SBM24s per system (24 buttons each, up to 1008 buttons).

BAZINGA!

I'm not insane, my mother had me tested!
AACon (Programmer)
10 May 12 13:06

Do you suggest using the 1151 for the 2x bm12's even though PoE is supplied?

-Austin
ACE: Implement IP Office
tlpeter (Programmer)
10 May 12 13:15

Yes you need those bricks.

BAZINGA!

I'm not insane, my mother had me tested!
Helpful Member!  Bas1234 (TechnicalUser)
10 May 12 13:35

One BM12 could also work, you have a "arrow" keys just below the middle then you can switch from keys 1-12 to 13-24 smile


___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool http://tinyurl.com/bas1234 )
______________________________________
AACon (Programmer)
10 May 12 16:56

Good call. thanks guys. its been a long couple of weeks...I'm so tired.

-Austin
ACE: Implement IP Office
poundsign (Programmer)
20 Jun 12 15:38
Does anyone know of a patch release for the IP Office 8.0.42? I am having difficulties with my BM12s (2) on a 9508. Buttons disappearing and constant reboots on the set.
tlpeter (Programmer)
20 Jun 12 15:43
How much button modules do you connect to the 9508?

BAZINGA!

I'm not insane, my mother had me tested!
mforrence (Vendor)
20 Jun 12 15:44
@kyletelcokerr - yes, there is a version newer than 8.0.42 on the support site. Don't know if it will fix your issue - but it would be the first thing to try. Also be sure your power is correct.
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