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Home > Forums > Wiring Closet > Phone Systems > NICE Systems solutions Forum

DR-Link TDM recording on Alcatel TSAPI

thread911-1682305
Read More Threads Like This One
JohanEikeland (TechnicalUser)
4 May 12 6:48
Hi Everybody.

Is there anyone here with experience with DR-link reconding on Nice Perform 3.2

I have a NICE 8.9 system working at the moment and I want to uppgrade to Perform 3.2. The channel mapping is working in NICE 8.9 but I cant figure out how to set upp the sources in Perform 3.2.

In NICE 8.9 channel 1 is mapped to station 021301. Shelf 02 Card 13 timeslot 01.

In Perform 3.2 I need to put something in trunk group and trunk timeslot.  
nice12345 (IS/IT--Management)
4 May 12 12:25
hi have you looked at https://www.extranice.com/EIS/ProductDocumentation/NICEPerform/NICE%20Perform%20Release%2032/Integration%20with%20Alcatel-Lucent%20OXE%20Active%20Recording%20-%20NP%20%20-%203.2.pdf

provides workflow which maybe useful, has a channel mapping section.

also rcm/call srv logs will provide insight into channel mappping
JohanEikeland (TechnicalUser)
7 May 12 5:33
Thanks for that link. I had been looking at a different PDF. I have a problem on page 160.
For TDM DR-Link configuration, click Advanced.

Nothing happens when I click advanced ? Do you know what I'm missing ?

Regards Johan
nice12345 (IS/IT--Management)
7 May 12 11:35
hi have you added the sources as per screen shot on page 151.

document is not very clear to be honest but I would also check your browser settings /Pop Ups etc and make sure your in tech mode.
JohanEikeland (TechnicalUser)
13 Jun 12 8:16
I got some new config files for the logger.

After the new config was applied I was able to click the advanced button.

nice12345 (IS/IT--Management)
13 Jun 12 10:59
hi,

what was different between the two configs?
JohanEikeland (TechnicalUser)
14 Jun 12 3:09
In summary doc the new config file has

Active Observation = YES

The config file that worked with 8.9 had = No

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