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Home > Forums > Member Moderated > Tek-Tips Groups > IP related forum Forum

AVAYA / Verint Contact Viewer - Audit Database

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riothng (TechnicalUser)

16 Apr 12 23:39

I have been exploring the eWare and Audit tables in the eWare DB for the AVAYA Contact Viewer in order to report on individuals accessing calls to review. I am wondering if anyone would like to share and discuss any best practices or experience. We have an AVAYA IP switch with AVAYA Contact Recorders, AVAYA Contact Viewer as the playback and Verint Speech Analytics. I am slowly working on making sure the CTI path is connected fully between all the solutions.

In the DB the SQL reporting of Login Names, calls viewed by month, etc are fairly easy to get but I want to know if any of you have some proven successes or suggestions working with this database.

I have some queries that have joined the eWare detail with the Audit table but I am looking for other ideas on how to get the best use out of the data.

Thank you,
Daniel

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