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MoMurdoc (IS/IT--Management)
8 Mar 12 5:10
OK, So here it is in a nut shell.  

One of the workstations I have here at work recently started giving trouble reading DVD's for games and even UBCD511 however CD's work fine.  

Upon Google'ing the issue I ended up doing all the standard stuff

-Checking there were no upper or lower filters in the registry
-deleting the drive and reinstalling it
-changing drive letter
-and much much more

Alot of posts said that it would be the lazer as there are different lazers for cd's and dvd's however

A)the machine can still BOOT of a dvd
B)The dvd rom works fine if you share it over the network and then map another drive letter to it so it becomes like a network drive?

when you insert a DVD the drive does detect that something is in there and the drive's name changes to match the name of the disc in there but it just appears empty and doesnt display the correct icon for the drive.

Any ideas would be greatly appreciated :)

PS: I have rebuilt the machine once so far which did solve the issue briefly.  I have also replaced the DVD drive

Thanks
Mo
BadBigBen (MIS)
8 Mar 12 7:05

Quote:

I have also replaced the DVD drive
this indicates that there is an issue with the OS...

Quote:

-Checking there were no upper or lower filters in the registry
now this is hard to believe, as the upper and lower filters get set automatically by Windows... the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}is the one mentioned that needs to be deleted...

question: Which burning software do you have installed?
 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

MoMurdoc (IS/IT--Management)
8 Mar 12 8:21
The filters were/are not present before and after the OS reinstall.

I agree it does seem like an OS issue so I suppose the question is how do I find where in the OS lies the issue.  
 
BadBigBen (MIS)
8 Mar 12 18:00
Those filters are the problem... better said the non-existence of them are probably causing the issue...

Still did not answer my question... also, which version of Windows 7 are you using and is it 32bit or 64bit? is the DVD drive PATA or SATA?

see also the following link, and do not let yourself be mislead by the title, it applies to Win7 as well...

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

check out the More Information section, and post the information on what DevCon spits out...

also from another forum, I found this little tidbit:

CODE

Go to your run command and type (start.....Run.....)
type gpedit.msc
Go to User configuration/Administrative templates/Windows components/Windows explorer
On the right pane, double click on "Remove CD burning features" tick the enabled button, then OK.
Reboot or logoff/logon to apply.

If your vista version does not have the gpedit function, do the following.
Open regedit, go to:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

In the right pane, if it does not already exist, create a new 32-bit DWORD value. Name the new value as NoCDBurning, and assign the value data to 1.
Reboot or logoff/logon to apply.
source: Jason (Australia)


 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

MoMurdoc (IS/IT--Management)
9 Mar 12 6:12
Thanks, and sorry.  

The OS is Win7 x64 Enterprise
The device is SATA

Initially there was no DVD burning software. I later installed imgburn which I have on many of the machines and still the problem persists

Just going though the your posts now and will get back to you asap.

Thanks again
Mo
BadBigBen (MIS)
9 Mar 12 7:35
No problem... just trying  to clear up some loose ends...

the reason why I asked about the burn-software, is that some bring their own filter drivers with them and these can mess with the OS...

now, since the DVD is a SATA device, try another port, and if your mainboard has two different SATA controllers try the other one as well...

once I get home, where I can get my hands on my Win7 system, I will post the location (as a reg file) and settings of my upper&lower filters on my system, you can then create your own reg file and import it to your system to see if that fixes things... ;)
 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

BadBigBen (MIS)
10 Mar 12 10:12
Here is my entry, Windows 7 Ultimate 64x:

CODE

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
"ClassDesc"="@%SystemRoot%\\System32\\StorProp.dll,-17001"
@="DVD/CD-ROM drives"
"IconPath"=hex(7):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,69,\
  00,6d,00,61,00,67,00,65,00,72,00,65,00,73,00,2e,00,64,00,6c,00,6c,00,2c,00,\
  2d,00,33,00,30,00,00,00,00,00
"Installer32"="storprop.dll,DvdClassInstaller"
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"SilentInstall"="1"
"NoInstallClass"="1"
"LowerFilters"=hex(7):41,00,6e,00,79,00,44,00,56,00,44,00,00,00,00,00
"UpperFilters"=hex(7):53,00,69,00,52,00,65,00,6d,00,46,00,69,00,6c,00,00,00,00,\
  00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,8c,a3,c5,94,c6,01
"DriverDate"="6-21-2006"
"DriverVersion"="6.1.7601.17514"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

HOW-TO:

1. open notepad (or another editor of your choice)
2. copy and paste the above into the workspace of the editor.
3. use SAVE_AS, to save the file out to your DESKTOP, give it the name: DVD.REG (if by accident you just saved it as a TXT file, make sure that you replace the TXT file extension with REG, and OK the warning message)
4. now double click the newly created REG file and merge it with your registry.
5. REBOOT
 

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

ANFPS26 (TechnicalUser)
10 Mar 12 13:17
You might replace the SATA cable also, if a different port doesn't help.

Jim

 

MoMurdoc (IS/IT--Management)
15 Mar 12 6:38
Hi,

Thanks, I imported the reg file but this didnt help.  it caused the device to not work at all.  I then found this error in device manager

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I know it is not the sata cable or sata port or hardware as the device works perfecty when booting from a DVD and when accessing the DVD drive as a shared resource.

Cheers
Mo
MoMurdoc (IS/IT--Management)
15 Mar 12 6:39
Sorry, forgot to mention.  I deleted those registry entries along with the devices from device manager to get the device back to how it was.   
MoMurdoc (IS/IT--Management)
15 Mar 12 7:00
Here is the Devcon info for the devices.  Thanks again

C:\devcon\i386>devcon stack gencdrom
DTSOFTBUS&REV1\DTCDROM&REV1\1&79F5D87&0&00
    Name: DTSOFT Virtual CdRom Device
    Setup Class: {4d36e965-e325-11ce-bfc1-08002be10318}     Controlling service:

        cdrom
IDE\CDROMTSSTCORP_CDDVDW_TS-H653Z________________HD00____\4&37B43FE2&0&0.1.0
    Name: TSSTcorp CDDVDW TS-H653Z
    Setup Class: {4d36e965-e325-11ce-bfc1-08002be10318}     Controlling service:

        cdrom
2 matching device(s) found.
 
rclarke250 (TechnicalUser)
15 Mar 12 10:32
  You are at the original firmware for the dvd. see if this helps at all: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=pv-68837-1
MoMurdoc (IS/IT--Management)
15 Mar 12 12:22
I will give that a try.  Thanks rclarke
BadBigBen (MIS)
15 Mar 12 18:49
OK, you did exactly what I had planned... winky smile get Windows to recognize the CD-ROM correctly again...

The thing is that my REG file had a build in problem, from the start, in that it had the UPPER and LOWER filters set... which are not present in a fresh install...

Sorry, I had forgotten to mention that once it bonked, to go ahead and delete and remove the device, but you astutely did exactly that...

now what RClark suggests would at least help (can't hurt to update firmware) if not alleviate the problem, but I am thinking it won't, and the reason being that you said that you had tried ANOTHER CD-ROM and it did not fix the issue...

rereading your original post, I did find something interesting, you mentioned

Quote:

then map another drive letter to it so it becomes like a network drive?
have you tried to give the afflicting device another drive letter, via "Disk Management"...
for reference, see:

Change, add, or remove a drive letter
http://windows.microsoft.com/en-US/windows-vista/Change-add-or-remove-a-drive-letter

keep us posted...

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

rclarke250 (TechnicalUser)
15 Mar 12 23:09
  I just noticed that there is also a virtual cd drive, could that be causing a conflict somehow? Daemon tools is loaded? Sorry I just noticed this. This could be the issue.
MoMurdoc (IS/IT--Management)
16 Mar 12 5:36
Hi Guys,

Thanks for the reply's.

I have tried changing the drive letter and rebooted after each attempt but this did not fix the issue.

The issue was present before daemon tools was loaded.  I loaded daemon tools in an attempt to change UPPER and LOWER filters (was clutching at straws at this point)
:(

 
ArizonaGeek (IS/IT--Management)
16 Mar 12 12:23
DVD ROMs are cheap, have you tried to swap out the DVD drive to see if another would read? You could go to Goodwill and buy a DVD ROM drive for like $2. It could just be a bad DVD ROM drive.

The answer is always "PEBKAC!"

rclarke250 (TechnicalUser)
16 Mar 12 15:15
  This is the point I would format and install fresh, adding only what is needed, and slowly adding other parts over time and see if/when it happens again.  
BadBigBen (MIS)
16 Mar 12 20:04
AZ-Geek and RClark,

he already has attempted that... and yes, I too did not read close enough... ;)

otherwise I would have noticed that he also tried to change drive letters...

Quote:

PS: I have rebuilt the machine once so far which did solve the issue briefly.  I have also replaced the DVD drive
He can share the device and then map a network drive locally to it, and it works, so the DVD is fine... when it stopped working, did you apply any Windows updates, prior to that?

Ben
"If it works don't fix it! If it doesn't use a sledgehammer..."
How to ask a question, when posting them to a professional forum.
Only ask questions with yes/no answers if you want "yes" or "no"

rclarke250 (TechnicalUser)
17 Mar 12 11:17
Well, he said he rebuilt the machine and it lasted for a little while, not sure how he rebuilt it, and "lasted a little while" would seem to indicate a possible software problem causing the issue. So how was it rebuilt, fresh install? or restored from a backup? from an image file? and at what point does it stop responding normal, what changes were made to the system just prior to it not working?
otherdamian (IS/IT--Management)
4 Jun 12 16:31
What chipset is the system? Is it an Intel or AMD CPU? You could try to install the latest Intel Matrix Storage drivers:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Software+Products&ProductLine=Chipset+Software&ProductProduct=Intel%C2%AE+Rapid+Storage+Technology
MoMurdoc (IS/IT--Management)
28 Jun 12 5:19
Thanks for all the responses. Eventually I found out it was an old LD policy for a particular department which caused this. Sorry for wasting everyon's time

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