Calls sitting in queue when agents are available 5

• Nov 2, 2011

1
• #2

hawks

IS-IT--Management

Oct 9, 2002

5,869

0

0

US

Does this happen when they first log in or after they have answered a call? If after check the BREAK TIME setting and see if it is set high.

 

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• Nov 17, 2011

1
• Thread starter
• #3

curlycord

Programmer

Sep 22, 2002

14,167

3

38

Toronto, Canada

Update

Seems to be that the CDN numbers programmed for skill sets are DN's that reside on the wrong bus or modules.
It has been suggested to always use CDN numbers that reside on a trunks module etc.

To change the CDN means rebuilding the skill set.


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curlycord

http://www.curlycord.com

 

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• Feb 3, 2012

1
• #4

deathbyphone

Programmer

Mar 5, 2010

76

0

0

US

i may be having an issue with a DDIM that was cuased by the patch when i have more info i will post it .

 

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• Feb 3, 2012

1
• #5

ECartman

Vendor

Jan 22, 2011

260

0

0

IE

Seen this from Avaya. Might be applicable to your issue ?

https://support.avaya.com/css/P8/documents/100156055

 

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• Feb 3, 2012

1
• #6

jaspertel

Technical User

Mar 22, 2011

19

0

0

US

Problem is with SU12. Avaya has a soak patch in the works. In the meantime if it is an issue Avaya can pull the CTI APP back out and this appears to correct the problem. I was told the new design patch should be out within the next couple of weeks.

 

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• Feb 3, 2012

• Thread starter
• #7

curlycord

Programmer

Sep 22, 2002

14,167

3

38

Toronto, Canada

Forgot to advise others as did in another thread about the SU032 patch issue but this issue is not resolved yet.

SU032 Thread

http://www.tek-tips.com/viewthread.cfm?qid=1673810

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curlycord

http://www.curlycord.com

 

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