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Rel 7 / VM Pro / Contactstore 10

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hairlessupportmonkey

hairlessupportmonkey

IS-IT--Management
Aug 26, 2009
8,233
NZ
We just upgraded a customers site from an ageing 412 to a new 500v2 on rel7 software. Upgraded their VMPro to 40 ports and installed Contactstore.

So, all is fine, but oddly all the recordings have the first handful of seconds cut off the front of the audio.

Issue - this is the space allocated to place the Recoding Advise, but we always turn that off, but VM Pro still allocates this time to the accounment.

the resolve is in the No_User source number add NO_CALL_RECORDING_ADVICE

ACSS - SME
 
Another star for the consideration to post that info PRIOR to another user requesting support on that matter.
 
Now who is cheap!!! got 3 stars for doing nothing...:p

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Wasn't there a song lyric like that?
"Stars for nothing and your chicks for free" - Dire Straits
(Money for nothing)

Dennis
 
As much as I hate to give stars I had to for this one as I can see me needing it in the near future :)

| ACSS SME |
 
The R7 Beta team didn't know what was causing this, they said it was SIP codec negotiations cutting the first few seconds off, they didn't have an answer as to why I could hear the first few seconds on the handset but the recording didn't....idiots :)

ACSS (SME)
APSS (SME)


"I'm just off to Hartlepool to buy some exploding trousers
 
pure cheap pink love..... mmmmmm ;-)

ACSS - SME
 
Love ya, in a tek-tips way.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
 
I give you one too, maybe you catch Andy in a few years time :)

Joe W.

16082
 
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