Hi, I'm new in the forum. I was hoping someone might have seen this before and could point me in the right direction, I would highly appreciate it.
So, we have two D1232 and a TVS120(voice recorder). The day times are set from 8:30am to 7:00pm and the rest is left for night time. All 3 machines are connected trough com ports to a 2000 windows server.
Everything has worked correctly for the last 5 ~ 6 years, until a week ago. One of our CSRs usually comes in at 7:30am and first thing she does is check the phones are working. She noticed that our main line, when called, would keep ringing and our auto attendant did not pick up until around 9:00am. I came in one morning to check it out for myself, and heard crackling on the line once the attendant picked up but could barely make out what she was saying, then would hang up maybe 3 seconds after picking up. That happened only once, all other times the line keeps ringing.
after 9:00am everything is fine tho. What's really extrange to me is that our 1877 number works correctly(which I believe goes through the same system).
We called the phone company to see if it was something on their end. They said that they would setup a system check for the next day, and said everything was fine on their end. But they day they checked... there was no issue with our attendant, except for some light crackling the first time I called to check that morning.
I am not the one who originally installed the system, and have little knowledge about pbx system, tho I am a software developer by profession and can usually figure things out on my own, except for this one.
Sorry about the long post, but any help at all would be appreciated.