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Mitel 3300, caller in que annoying notification 1
- Thread starter mitelwsg
- Start date
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1
- #2
Supernova99
Technical User
Again more info required
When does this happen?
Is it when the call is in the queue?
It is MoH that is being played?
ACD allows RAD messages to be played whilst queueing (comfort messages)
If using MoH and RAD messages you will get both whilst queueing to a ACD path.
When you say 'interupts conversation' can you elaborate as to what and when
Share what you know - Learn what you don't
When does this happen?
Is it when the call is in the queue?
It is MoH that is being played?
ACD allows RAD messages to be played whilst queueing (comfort messages)
If using MoH and RAD messages you will get both whilst queueing to a ACD path.
When you say 'interupts conversation' can you elaborate as to what and when
Share what you know - Learn what you don't
Are you referring to a "beep" in your ear during a call?
If so in the class of service associated with the handset there is an option (can't remember the name of option) that is active, that allow this to occur. It's generally turned off for fax and modems as well.
If so in the class of service associated with the handset there is an option (can't remember the name of option) that is active, that allow this to occur. It's generally turned off for fax and modems as well.
My best guess: (better info means better guesses)
You have a queue Status button configured
The Status key is set to ring
The user has a headset
When the status key rings it momentarily interupts the conversation over the headset.
Lots of guesses but if correct I would turn off the ringing of the key.
**********************************************
What's most important is that you realise ... There is no spoon.
You have a queue Status button configured
The Status key is set to ring
The user has a headset
When the status key rings it momentarily interupts the conversation over the headset.
Lots of guesses but if correct I would turn off the ringing of the key.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #5
Supernova99
Technical User
Yes this is a camp on warning tone.
You can disable this in the Class of service of both the set and trunk
Camp-on Tone Security/FAX Machine set to Yes
Share what you know - Learn what you don't
You can disable this in the Class of service of both the set and trunk
Camp-on Tone Security/FAX Machine set to Yes
Share what you know - Learn what you don't
- Thread starter
- #7
If I may ask what you meant by Que?
This post appeared to be 1 of 2 questions regarding ACD setup. Campon tones do not occur with ACD setup so I'm confused. The answer to this question might impact the other post.
**********************************************
What's most important is that you realise ... There is no spoon.
This post appeared to be 1 of 2 questions regarding ACD setup. Campon tones do not occur with ACD setup so I'm confused. The answer to this question might impact the other post.
**********************************************
What's most important is that you realise ... There is no spoon.
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