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Home > Forums > Server Rack > Back-up Systems > CA: BrightStor back-up solutions Forum

Arcserve: Domino Agent: Can't see databases under directory links

Read More Threads Like This One

bfebrian (MIS)

15 Jun 10 14:08

Dear experts,
I'm using ArcServe R11+domino agent with lotus domino R8.02 under windows 2003.
I just realize that arcserve can't see database that I put under directory links.
About a month ago, I added another harddisk, and move some of the email database to the new harddisk, because I don't want to change anything, I just added a directory link pointing to the new harddisk.
Now, when I try to backup individual mail database, I can't find the mail databases under directory link in arcserve.
I'm not sure if this a bug or misconfiguration.
is there any solutions?

TIA

davidmichel (TechnicalUser)

17 Jun 10 17:40

There can be a lot of things that can cause this.

Here is the update pages for 11.0 & 11.1.
https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/11/4536_11-patchindex.html

https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/111/4536_111-patchindex.html

ck for updates on the Notes side.

Make sure security used has full permissions to Notes on the other system.

Other than that there is not much I can do, so if it still does not work consider not putting it on the other volume, contacting CA support, or upgrading to version 15.

bfebrian (MIS)

17 Jun 10 23:06

Hi David,
Thanks for your reply.
I'm planning to upgrade the arcserve to R11.5, it might solved the problem. I tested in my development machine, it can see databases under directory links.
Should I removed the R11.1 first before install the R11.5 or I can just upgrade over the old version?
Thanks

davidmichel (TechnicalUser)

29 Jun 10 12:47

Upgrade so it can migrate the data such as database, jobs, logs to the new installation.

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