Hi All,
Just wondering if anyone can tell me if the CS1000 supports name updating on a qsig link.
Let me set you the picture:
Incoming call to Nortel which gets answered by Callpilot application.
The CP Application then transfers the call to a BT Extension via QSIG tieline.
Instead of the BT extension getting the external Caller ID they get the Caller ID of the SCR that callpilot answered and transferred the call to.
Any Ideas?
If i set up an ACD that DCFW's to the same extn on the BT the external Caller ID goes through.
I have been toying with the RCAP in LD117 for the DCH but so far no go..
Here is the DCH config at the moment
CTYP MSDL
GRP 4
DNUM 1
PORT 1
DES BT2
USR PRI
DCHL 149
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ESGF
PINX_CUST 0
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE NET
CNEG 1
RLS ID **
QCHID YES
RCAP NCT MWI COLP NDO CCBO CCNO
MBGA NO
OVLR YES
DIDD 0
OVLS YES
OVLT 0
T310 120
INC_T306 2
OUT_T306 30
T200 3
T203 10
N200 3
N201 260
K 7
Just wondering if anyone can tell me if the CS1000 supports name updating on a qsig link.
Let me set you the picture:
Incoming call to Nortel which gets answered by Callpilot application.
The CP Application then transfers the call to a BT Extension via QSIG tieline.
Instead of the BT extension getting the external Caller ID they get the Caller ID of the SCR that callpilot answered and transferred the call to.
Any Ideas?
If i set up an ACD that DCFW's to the same extn on the BT the external Caller ID goes through.
I have been toying with the RCAP in LD117 for the DCH but so far no go..
Here is the DCH config at the moment
CTYP MSDL
GRP 4
DNUM 1
PORT 1
DES BT2
USR PRI
DCHL 149
OTBF 32
PARM RS422 DTE
DRAT 64KC
CLOK EXT
IFC ESGF
PINX_CUST 0
ISDN_MCNT 300
CLID OPT0
CO_TYPE STD
SIDE NET
CNEG 1
RLS ID **
QCHID YES
RCAP NCT MWI COLP NDO CCBO CCNO
MBGA NO
OVLR YES
DIDD 0
OVLS YES
OVLT 0
T310 120
INC_T306 2
OUT_T306 30
T200 3
T203 10
N200 3
N201 260
K 7