911 call notification 8

lol.

been covered many times this one.

You could do it through voicemail pro and email notifications. but routing 911 calls through vm would be a big no no. if the vm was down you wouldnt be able to dial 911.


i cant remember if any better suggestions than that came up.

"There's a dog in the New Zealand section

yeah I remembered the VM option I was hoping for something more direct as to take the possiblility of failure out.
Thanks for the help.
Mike

just found this lol.


"There's a dog in the New Zealand section

Tom they could be serious about that post seems like a lawsuit waiting to happen.
Mike

bigtime.

i think this is the problem. Anything between dialing emergency numbers will sooner or later bite you in the ass.

What exactly is your issue? someone dialing and hanging up?

"There's a dog in the New Zealand section

yeah 5 times today, the thing is that all call go out with a prefix of 8 for a dial out code. I do have a short code for 911 exact thou and think I will delete this after talking to the customer to make sure it is alright with them.
Mike

the only problem with that is making visitors to the company aware of it.

if they try and pick up a phone and dial 911 and cant, you will find yourself in trouble. As long as its made clear it should be ok.

you could use delta server to at least see who is doing it and arrange some extra training/p45

"There's a dog in the New Zealand section

Duvoice has a app that can push information live as someone dials 911. the IPO phone must be a IP set in order for 911 alerting to work.

Why not use SSA and let it log
When it happens you play it back and you see from what extension it is dialed !





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

SSA as tlpeter said or sysmon will find the culprit.

I never did understand why a live 911 alert button could be programmed on any station. To date my last posting is the only real live 911 alert option in ipo.

Apologies to SupportHRS, I didn't go to check for existing posts so what follows may already be the approach. But having just spent a little time typing it up I'm going to post it anyway, and look that post later (when not in a rush to an evening out ).

Anyway, here's my approach:
The approach makes use of the fact that a call to 911 invokes a call record request and has to go to the VmPro.

Using the IP-Office Manager
To ensure calls made to a specific number
(in our case 911) are automatically recorded.
Setup an Account Code Where:
On the Account Code Tab:
- The Account Code Field should contain
a Reference Number (Lets say 911)
- The CLI field contains the dialled
number upon which the account code is
to trigger. (This for our cause needs
to be 911).

On the Voice Recording Tab:
- The 'Record Outbound' Field should be
set to 'ON'
- Set the 'Auto Recording Mailbox' to say
'2666 Joe Bloggs'

Now, whenever an extension dials 911 the switch will request the call is recorded, and the recording is delivered to 'Joe Blogg's Voicemail. 'Joe Bloggs' Could be a distribution list, with members setup for voicemail to email.

If the notification after the event is too late, or the fact you can't workout which extension made the call is an issue, then more config will need to be done on the Voicemail Pro.

Using the VmPro Client
Create a module called AutoRecord
Connect the Start to a 'Test Variable' Action.
On the Specific Tab
- Enter the variable name '$TARGET'
- Check the 'Specific' Checkbox and
enter '2666' in the field to its right

The Test variable will have two, maybe three
exits. (The Timeout one is an error I think)
Connect the 'No Match' and 'Timeout' connections
to a Listen Action
On the Specific Tab
Check the 'Mailbox' checkbox and fill in
the field with '$UUI'.
As long as the Auto Record request was not
targeted for '2666', the AutoRecord will
record the call to the target selected in the
IP Office Manager.

If the AutoRecord Request is targeted for '2666'
the callflow will exit via the 'Test Variable'
action 'Specific' exit.
$CLI - Contains Callers Extn No.
$DDI - The Number Dialled
$TARGET - Mailbox targeted for the recording.

Should now have enough infromation to use the Callflow to deliver a solution.

Note: The VmPro only gets invoked when a connected event is returned from the network.

TaureanDragon, this method you have added will only show the 911 after the 911 call has hung up and not as soon as the person dials the last digit in 911?

meaning while the employee or guest is on teh phone dialing 911 if the system does not alert as soon as the numebr is dialed then the front ofice person wont know until the call is compelated.

so, there si no realtime 911 alerting or am i reading it wrong?

to be fair, thats a fucking good idea. taureandragon, have a star mate.

i personally dont see the point in 911 alerting as soon as a call is made. unless your receptionist or whoever you are alerting is a trained paramedic then i see no purpose in it.

feel free to correct me.


"There's a dog in the New Zealand section

TomMills,
the purpose of a live 911 alert may be ther differance between life and death. not to mention you have a IPO in a hotel and a guest dials 911 then the cops come to the front desk asking and the front desk have no clue other thansirens howling into the parking lot. kinda important.

Plus every company should have the ability to react quickly to a emergency not after its done (lawsuit). Or do you think letting someone die because you didnt wnat to help is appropriate. any way you cut it its 1 time that you could have prevented a huge problem for your company ( like a death or heart attach) by knowing as it was happenign is a huge thing.

dont worry Avaya cant do everything correct. Oh wait they did this int eh pbx they discontinued,,,, going back wards.

lmfoa, dont take it so personally. your problem isnt with me, its with avaya. if they dont provide this functionality i cant be held responsible.

where did i say i didnt want to help? where did i say i would let someone die?

dont put words in my mouth moron.

"There's a dog in the New Zealand section

just to add fuel to the fire, i have had to deal with a similar scenario.

someone who was a user of one of our larger IPOs had a heart attack. The person who sat next to them rang 999. once that call was finished, they had the common sense to ring reception and say "hey we just called 999 because we have a serious situation here. when the ambulance gets here, we are in room X on floor X."

that person is neither a brain surgeon nor a scientist. but they were brimming with common sense.

technology can only do so much fella. sometimes you need to use your brain. its a gift.

"There's a dog in the New Zealand section

Don't worry TomMills. He was a complete jerk on his other two posts...just like this one.

TomMills, thanks for the star....collecting could get addicive .

It is true my proposed mechanism won't provide a notification as soon as the last digit is dialled. As my 'Note' states, the VmPro Auto Record is invoked on the call being 'connected' on the network. If going out on an analogue line, that will be straight away, and on a digital when the call is answered (I know... stating the obvious).

Anyway, if the 'AutoRecord' module is not created, SupportHRS is quite right, the notifications would occur after the call completes. So, refering to my original post, if this is too late, create the AutoRecord Module....

In the 'AutoRecord' scenario, the 'Specific' exit of the 'Test Variable' action will be reached just after the 911 call gets 'connected'. At this point could connect an email action and mail interested parties, not sure if anything else is needed, eg if wanting a recording as well, connect the exit from the 'email' action to the 'Listen' action.