|
Thadeus (TechnicalUser) |
29 Jan 10 15:38 |
I personally don't think work is a game show and always resented when my management tried to make it into one. Physical prizes or intangibles (days off, better cubicle, etc) don't motivate everybody... therefore you wind up with some that do motivate that way now leading the talking points in meetings and possibly having a greater influence in departmental direction.
The question comes down to whether you are motivating people to compete for goods or trying to get the best outcomes from your staff. I don't typically share in those big meetings. I do share, but on a personal, one-on-one level. I work well in teams because I am an observer of individual dynamics. I make my suggestions strategically where and when I know they'll have the best impact and chance of taking root. I've offered up ideas in meetings and had them railed against by one or two vocal opponents... others who may agree don't want to take a stand with the guy who is being argued against by a manager for instance and so it appears that there is no support.... then take those same ideas into various one-on-ones and within a few months get recognized for improving efficiency or somesuch.
In my opinion big team meetings are not always the best solution for encouraging interaction.... Personally I would try out a website forum approach with regular postings from management on topics that they need to have solved. Allow back and forth commentary, but make sure that team members have a direct mail or phone outlet as well. Ex. Management posts a need to improve ticket response times (speed of service) and mentions some of the ideas they have had as to why speed of service is what is... Comments start with a suggestion or two then someone mentions a process or application that hinders them. Once people see that discussion is encouraged I expect that you'd get at the root of the ticket issue and have multiple options available to solve.
Just my wooden nickel.
~thadeus |
|