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High Pitched Feedback Noise on 5410

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Chedzz

Chedzz

Technical User
Apr 15, 2008
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Hi all,

have had this problem with this same client and same extn user a couple of times previously. I saw a thread a while back on this same issue but can't find it now via search.

The user, occasionally, get a high pitched tone and can't make or receive any calls. A system reboot cures the problem but it only returns a few weeks/months later.

It's a 406 V2 running 4.1.9 and the problem only happens on one port on a DS16 expansion module.

I seem to remember someone saying it was a known issue with Avaya but not sure if this has been fixed in later releases. Will an upgrade sort the issue permanently?

Thanks

Chedzz
 
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Not yet, on the caveats site it says 4.2 Maint relesase 4Q08 is the target fix.

ACS - IP Office Implement
 
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Many thanks. I'll just have to wait patiently which I'm not very good at doing.
 
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6.0(108411) Private build is available apparently.

ACS - IP Office Implement
 
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Thanks again, but I'm not a big fan of private builds. Given it only happens once in a blue moon I'll wait for the mtce release.
 
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the PB is on 4.0 basis and let's face it 4.0 was not the greatest version they ever brought out.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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amriddle
what CQ number is that, I tried finding it but had no luck.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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Assuming that you have a DS16v2 do you remember if you upgraded to the .99 build before going to 4.1? I have been told that's the cause. You could try going back to the .99 then back to 4.1. I have the same problem it didn't help for me.
 
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It was upgraded via 3.2.99 so I don't believe it is the cause. Good job it only happens once every 3 months. client is as good as gold anyway, will wait till mtce fix is available.

Thanks for the words of widom everyone
 
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of course that should have read wiSdom
 
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I had a ticket in with Avaya for the issue, but the problem vanished on me after the customer changed the line cord on the set.
No idea what the @%#$ line cord would have done to create the problem but it has gone away. It was a 30 port digital with 4.1.12 running, so I closed the ticket with avaya again after a few days

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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The cord that come with the phones do have 4 (four) wires !!! (the one with the rj45)

I bet this has something to do with it !
The phones work with 2 wires but i prefer the standard cable with 4 wires

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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I agree, I use the RJ45 leads on all handsets, but this is the only one that causes the problem. No other users on the DS16 have experienced the fault. You would think that if it were a software fault then it would show up on all ports at random. If they weren't at capacity I would change this user to another port.

Or I could change this user with another and just share the pain :)
 
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amriddle
thanks, I had found it before but when I tried to find it again I put any word in I could think of as filter but not screech.
It seems the fixit target is the maintenance release of 4.2, that is reassuring after the problem has been discovered in 4.0 already

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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It's because they have no clue what is causing it, I bet it's not fixed in the Maint release!!

ACS - IP Office Implement
 
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that was my guess too

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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Also the main problem is the customer assumes that it's our incompetance as they (quite rightly) don't believe a manufacturer would release a product with such faults.

ACS - IP Office Implement
 
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little do they know.......

not as if you can turn around and say "oh yeah its a known fault, loads of people have it, and no one can fix it
 
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