Media Module Firmware Updates 2

you need to telnet or SSH into the gateways, and use the "copy tftp module" for a G250/G350/G450 gateway, or "copy tftp mm-image" for a G700 gateway. These DO not upgrade the way TN circuit packs do ("change firmware download 1" in CM), thats a no-go. Place the firmware on the /tftpboot directory if you have an S8300 or an S8500, if you only have an S87XX series, they do not support TFTP, so you will have to setup an external TFTP server (3CDAEMON or SolarWinds TFTP work well)

mitch


AVAYA Certified Specialist

Avaya needs to remove the MM boards as an option then on the firmware download screen

yeah, good luck with that... Maybe they put that option in, as someday they plan on supporting it, so far, its not supported.

Here is the G700 proceedures:


Mitch

AVAYA Certified Specialist

I tried this procedure yesterday and got a failure. What I didn't realize is that I fat fingered the file address. Just tried it again on your recommendation and was successful. Thanks for your help.

no problem jffmsly, if you have G250/G350/G450's, the proceedure are similar, but the commands are all different (go figure), there are PDFs for those as well. Its mostly the same though, so once you know how to work on the G700's, you will figure out the G350's and newer gateways no problem.

mitch


AVAYA Certified Specialist

I just tried to upgrade one card after another, i got two in a row fine, and the trying to do a third, MM717, it said 'Wrong operation parameters or other operation already in progress. Please try again.' Then all of my phones froze up and nothing worked. I rebooted the g350 and phones work and firmware upgrade works.

Any reason why it would crash in between, am I missing a step in the firmware upgrade process?

boldweb, sometimes a firmware upgrade will just freeze up, its happens to everyone once in a while. That's one reason its best to do them off hours, or after the close of business for the day.

Even if a firmware upgrade works properly, the card you are upgrading is going to do a reboot, and reinitialize itself, and if it happens to be a 24 port digital pack (MM717) all of the phones will go dead, all calls on it drop, and it will then reboot and the phones will work again... the finaly step in a firmware upgrade is for the device to reset itself, to activate the new firmware.

mitch


AVAYA Certified Specialist

Did you busy the card before upgrading? Have have found this lessens the possibility of freeze ups and is recommended by Avaya

Thank you for the prompt reply. We tried to do a busyout but the only option after was busyout mis. This didnt seem normal. Is that because there are restrictions on the system?

It looks like you do not have super-user permissions with your login. You will need these to do any type of busy out and release

Sorry to be a bother. But we have a customer with old firmware versions in a remote location. Is there a way to remote upgrade firmware by dialing in or using telnet? And if so what is the easiest way to do it. Thank you.

boldweb, if they have an S8300/S8500, you COULD download the firmware and place it in the /tftpboot directory, and use the S8300/S8500 as the TFTP server. This is very painful, as it takes hours to download firmware over a 30Kbaud modem.

If you can get RDP, Citrix, or PCAnywhere/GoToMeeting access to an onsite PC at the clients site, you could do it that way, copy the firmware over the RDP connection, or download it from support.avaya.com, and install 3CDAEMON or SolarWinds TFTP on one of the clients PCs.

It really depends on what type of system you have, if you are trying to upgrade TN style circuit packs, you need the files on a system that can be reached with FTP.. as you FTP the file to the CLAN card, then setup the firmware download.

If its MM cards or media gateway firmware, you can use an S8300/S8500, if you have one... the S8500 can also be used, if its running Cm 3.1 or newer I believe, that also can support FTP and TFTP.

You really need good IP connectivty to the equipment to get this done..

mitch


AVAYA Certified Specialist

Thank you Mitch.

We have the TFTP setup on our local system. The remote G350 has IP connectivity so the downloads aren't an issue. We are upgrading MM cards. I know you can plug into the console port locally with a laptop and run CLI commands to upgrade the firmware. Is there anyway I can do these same CLI commads remotely? Thank you!

sure, just SSH (or you can use telnet, if you issued an "IP telnet" command to the G350), to the IP address of the G350, login as root/root, and issue your commands. as long as the TFTP server is reachable, it will work fine.

mitch


AVAYA Certified Specialist

You can follow these instructions:

CLI commands for upgrading G350/G450 firmware via FTP/TFTP
You can use CLI commands to upload an upgrade file to the G350/G450. For each of these commands, include the full path of the file and the IP address of the FTP or TFTP host as parameters. You must use the specific path to the file on the FTP or TFTP server according to the home directory of the service (FTP or TFTP) that you are using. When you enter the command, the CLI prompts you for a username and password.

? Use the copy ftp EW_archive command to upgrade the Java applet for Avaya G350/G450 Manager software from an FTP server
? Use the copy ftp module command, followed by the module number of the module you want to upgrade, to upgrade the firmware on a media module from an FTP server
? Use the copy ftp SW_imageA command to upgrade the G350/G450 firmware into Bank A from an FTP server
? Use the copy ftp SW_imageB command to upgrade the G350/G450 firmware into Bank B from an FTP server
? Use the copy tftp EW_archive command to upgrade the Java applet for Avaya G350/G450 Manager software from a TFTP server
? Use the copy tftp module command, followed by the module number of the module you want to upgrade, to upgrade the firmware on a media module from a TFTP server
copy tftp module <module number> <filename> <tftp_server_ip_address>
? Use the copy tftp SW_imageA command to upgrade the G350/G450 firmware into Bank A from a TFTP server
? Use the copy tftp SW_imageB command to upgrade the G350/G450 firmware into Bank B from a TFTP server

Example upgrade via FTP/TFTP using the CLI
To upgrade the firmware of an MM712 media module in slot 3 from a TFTP server with the IP address 192.1.1.10, where the home directory is c:\home\ftp\ and the upgrade file is located in the directory c:\home\ftp\version, use the following command: copy tftp module 3 \version\mm712v51.fdl 192.1.1.10 3
Note:
When uploading firmware from the S8300, use only the file name, without the directory path, in the command line. Otherwise, the procedure will fail. For instance, in the example above, you must use the following command:
copy tftp module 3 mm712v51.fdl 192.1.1.10 3

Note:
When uploading firmware from the S8300 using TFTP, you may need to enable TFTP service in the Set LAN Security parameters of your web server. The following example uploads a firmware version with the path and file name C:\G350/G450.net from an FTP server with the IP address 149.49.134.153 to Bank A of the G350/G450:
copy ftp SW_imageA C:\G450.net 149.49.134.153

Thank you to both of you for outstanding help. That resolved all of my issues. I wish I would've known enabling telnet on the gateway was so easy. Thanks!

Is it possible to telnet to a G450? I cannot get to mine.

jffmsly, I answered this above... you need to SSH into it at least once, then issue the "ip telnet" command, which will enable the telnet server. Also, don't forget to issue a "copy running-config startup-config", so on the next reboot/powerdown of the G350/G450, the "ip telnet" command will get executed again (saved in the startup-config)

mitch


AVAYA Certified Specialist