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jlk53 (TechnicalUser) (OP)
16 May 08 14:06
I am setting up Fax messaging and the inbound part works fine.  I can receive faxes with no problem.  When I try to send and select "print", I do not see the Nortel Fax.  I have checked all settings I can think of and all look ok. Can anyone think why I would not see the "nortel fax". Thank you
xjswx (TechnicalUser)
16 May 08 14:52
What system is the Call Pilot set up on?
 
Helpful Member!  allenmac (TechnicalUser)
16 May 08 15:19
The nortel fax printer is installed along with your desktop messaging application.  You may need to re-install your desktop messaging and make sure you are installing the nortel fax drivers in order to see the nortel fax printer.
jlk53 (TechnicalUser) (OP)
16 May 08 15:49
I did not install any desktop messaging client on the individual PC.  I just set up a new Outlook e-mail account, set up FAX in Callpilot and it worked. I get both Voice and FAx messages in the new Mailbox. Where would I find this client that has the "Nortel Fax" in it.

Thanks
allenmac (TechnicalUser)
16 May 08 15:52
The fax drivers are included in the installation media for the desktop messaging software, and are optionally installed on the local machine as part of the desktop messaging client installation.

You need to re-install the desktop messaging client in order to install the nortel fax printer drivers.
jlk53 (TechnicalUser) (OP)
16 May 08 16:05
Where do I find the desktop messaging client? Thanks
allenmac (TechnicalUser)
16 May 08 16:08
on the Desktop Messaging CD-ROM, or you can download it from Nortel if you have access to the ESPL.
jlk53 (TechnicalUser) (OP)
16 May 08 16:10
Thank for your prompt reply. Really appreciate it.
allenmac (TechnicalUser)
16 May 08 16:16
I'm glad to help.  I hope you can find the application.
jlk53 (TechnicalUser) (OP)
16 May 08 20:21
allenmac, I cannot find the cd.  I have access to ESPL but can't seem to find it.  Can you point me in the right direction.  Thanks again.

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