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VPN Using Netgear FVS318 Router

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quazimotto

quazimotto

Programmer
Mar 29, 2008
755
US
Greetings all! I have run into a snag using Netgear FVS318 and FVS124G routers with IPO. I can initiate a VPN tunnel easliy, and I see the IP telephones updating themselves thru the router Wan port ( blinking lights )but the telephones never register with IPO ( sys MOn ). I can ping both networks from any machine. I can ping the IPO server from any network. I have a Juniper Networks 5GT router on one side and a NetGear ( 318 or 124 ) on the other side. Tunnel is up; but nothing from the telephones. Can anyone tell me what I need to open up in the Netgear Routers.

Thanx/Quaz
 
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what message do you get on the ip phones when they fail to register?

are they programmed statically?
 
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The IP phones run a continous loop of trying to register. There is no message on the screen. In the router log, I can see that the IP phone is contacting the IPO. The phone sends a UDP packet to the IPO in the log . It continues by saying ( Service acces request successful SRC 49309 Dst 1719 from LAN ) . That's it
 
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Maybe it is as simple as an IP Route to the remote network? usually with VPN's most traffic is allowed by default i think.

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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Make sure you have static routes, in the IP OFFICE (MANAGER), for both networks.

Make sure your FILE SERVER information in MANAGER is correct and can talk to the 'FILE SERVER' - in other words, downloading, if needed, the correct image.

Worst case - you can check out for the tech tip article concerning the Netgear VPN stuff (perhaps that is just for VPN software on the phone?) - make sure you are not running any 'fix up' protocols in the TCP/UDP packets.

It could be several different things...sorry.
 
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There is a default gateway in the IPO IP route 1 which points all traffic to gateway address of the router. I can ping both networks from either side. I have used different routers and have not had this issue. The telephones come right up. I have only had this problem with Netgear routers. It appears that the Netgear Routers need some additional config that other routers I have used do not need (Linksys, Dlink and Cisco 831 ). I can see the IP phone downloading a file from the IPO ( download progress on telephone and blinking lights on the router ) but it stops there.
 
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can you check is UPD ports 1719 and 1720 are open.
1719 to the IPO and 1720 back to the IP phones.
Then your usual 69 UDP for the TFTP.
The easiest to try is opening all ports see if it works and if yes then it was a blocked port, then you can start searching for the one that is needed.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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Open ports ?
It is a vpn tunnel with security, why close ports anyway ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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I opened all ports. Nothing . I have a log running on every interface now. It is odd that this only happens with the Netgear routers that I used. There is a Avaya Tech blurp about setting a host-client tunnel with a Netgear 538. I read it looking for an answer, but it describes a different situation. I have the tunnel up but the telephone is not registering.

Thanx/Quaz
 
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Use monitor and enable vpn and h323
See what comes by
Probably a timeout (keep alive)


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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I found the problem. I called Netgear. Their people were at a loss for the reason this was happening. But they did tell me I waas a few Revs behind the lastest and greatest software for the box. Netgear instructed me to upgrade the box. I did and it fixed the problem. It was the Netgear the whole time. Thank you all for your input.

Thanx/Quaz
 
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It's never the phone. :)

I wish everyone else would just realize that.

Hooray for Netgear.
 
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