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Home > Forums > Wiring Closet > Telephony > Verint contact center solutions Forum

Verint 9.1 - Reduce date range and try again

Read More Threads Like This One

sujin123 (Programmer)

19 Mar 08 8:36

I have been experiencing problem with Verint Ultra Version 9.1 while executing search.

We have got nearly 60 groups, 300 users and 1500 agents currently configured through User Manager.

If I execute search with filters such as start time, end time, PBX ID, Aquisition Module and Channel, it comes with an error message "The search process could be completed. Reduce the data range and try again".

Please can anyone advice me how to get rid off this problem.

Thanks,
Sujin

JcBWF (TechnicalUser)

19 Mar 08 9:37

try a search that is not as big. It sounds like it is coming back with too much info and doesn't like it. I think Verint had a patch for this You may want to contact them and find out

Perfection is expected, Excellence is Tolerated

sujin123 (Programmer)

19 Mar 08 10:39

I am searching for yesterday's call for particular date and time. To my knowledge Verint shouldn't be throwing this exception for this specific filter.

JcBWF (TechnicalUser)

19 Mar 08 17:03

I agree it shouldn't. I would call Verint or shoot an email to contactcenter@verint.com

GOOD LUCK

Perfection is expected, Excellence is Tolerated

biglebowski (TechnicalUser)

20 Mar 08 6:32

Try cutting down the number of filters you are using, there is no need for acq module & channel if you are using pbx id.

Just use date range & pbx id.

When I was born I was so suprised I didn't talk for 18 months

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