So, Embedded Night Message Not Possible. 1

I usually don't offer them the choice of having nighservice as manual option (i.e the can't set a group into night service using *20*N#)

I split the call at the ICR level using a reversed time profile.

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

i have very little embedded experiance. Are you wanting a different mailbox at night or auto attendant. i am sure you would have tried everything i would suggest. Do you want a button? I would thin that if you built a second group with a user forwarded to the night AA short code. Then put that as the night fall back it would work. i havent tried it on embedded. i know in order to get the forwarding to work you have to have your phantom assigned an extension port. i have not tried with a VOIP port but a digital has always worked for me.

I think personally Im stuffed. Its just a baby 500 with an 8 DS module. Currently at Max.

So any dummy user tests I have been doing I ensure it auto created the VoIP user in the extension field.

If the ICR could be controlled manually I would have a perfect solution. However they do not want to accept a time profile and the reasons for which I do fully understand.

Indeed the only thing I am trying to achieve here is a different message at night and a set one for the day. Thats it no AA. No options Naaada.

kwing, trying to put your suggestion into practice. Would I basically have no options in the night AA and this then sends my call to its fall back position? Or again would this only work with Auto Time profiles?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

What the f? I told you what the do!

I think you could use a set hunt night button and do it that way but it would only get it to an AA i think. unless maybe you vcould have your user forwarded to a short code like

*80
VM Collect
Then try the number or name of the mailbox you want.

This is untested but just an idea.

I tried all of the suggestions ronomano. I could not get it to play any other greeting other than the one recorded for the day group.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

create shortcode to Night mailbox ie *800, #Night

Forward Uncond on a user to this SC.

Put this user in the ICR Fallback postion.

Assumming the ICR goes to main, give the phones a key to put Main into OOS not NS. Give them a key for Night Mailbox.

Have no fallbacks set in Main.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!

Jamie.

Have done this as said. I am doign this remotly and have just gone into the fallback tab and ensured there is none.
I have just set that group to OOS but it still goes to the main vm when I call in.

In principle I follow your logic 100%

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

Jamie. What feature you doing for your *800?

Am I wrong in thinking you are doing a Dial Option?

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

VoicemailCollect

It should take you into the Night Mailbox.

Yoiu might have to create a Night group so the Embbedded has a mailbox created for it to go to.

I have done this on a 500 for a customer so it does work 100%.

Tech Support it couldn't be done, but I don't like the machines to win otherwise The Matrix becomes real!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!

Jamie. Tried your way too. The main hunt group VM still picks this up. Grrrrrrrrr.

If I point DDI direct to user forwarded to SC this gives me a different message SO this bit works.



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

Just looked at my config and the ICR fallback goes to a Night group with VM turned on-Job done. Main group (4 different ones!) put into OOS and goes to night. IP500 4.0(7). I also have the Night group in the Night Service position in the ICR with no time profile set-not sure why-might just be left over from my playing!!!!!!!!!

My problem on that site was the 4 different day groups had to go to one mailbox during the day!!!!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!

I'm sure i am stating the obvious here, but Jamies solution works for sure. I have also set one up like this myself, however i could not get it to work because of the forwarding problems on V4.05, i upgraded to V4.07 and it started working straight away.

Hello.

Been delivering the tech training course so not had much of a chance to get on here this week.

I have an issue raised with Avaya regarding this type of issue.

Does this relate to your scenario?

IPO 4.0.7

Main group in night service, night fallback group assigned.

Virtual user in night group forwarded to *95

Shortcode
*95 "#Night" vmcollect

I have recorded the greeting in the mailbox, if i go back in and check it is there, it is, and it is in the right mailbox.

If i call Main group internally, it falls back to the night group, rings the V user and follows the forward into the mailbox. I get the greeting i recorded and can leave a message.

However if i send a DDI call in it rings the main group, follows the fallback to night, follows the V user forwarding but when it hits the mailbox (it is hitting the right mailbox) i do not get the greeting i have recorded. I get the default greeting as if i havent recorded a message.

You say it is reverting to the main mailbox, how sure of that are you? Could it be going into the right mailbox but playing the wrong greeting as mine is?

Im thinking this is a bug on embedded because i have three contacts with the same issue and i have recreated it first time.

hope this helps as from the look of the above you may not be getting anywhere fast.



ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

Jamie Spot on. I have put your config in my useful configs.

Also ronromano is spot on too.

Both configs worked for me. Have a star.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)