Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Aut-msg-wt not working help! 1

Status
Not open for further replies.

Irvineguy

MIS
Feb 7, 2006
191
0
0
US
I put the Aut-msg-wt key on several phone for an voicemail box and the button does not light when there is a message in the inbox.

Given that this extension is a VDN also would that matter?
 
Do you have the Audix name specified on page 2 of the VDN form?
 
make sure that there are no new messages in the mailbox first. Then leave a test message to see if it lights. If there was a previous new message the system thinks it already lit the light.
 
No Audix specified.

And I'm not sure if there was a VM before. I will reset the VM box again.
 
VDN's can't have message waiting lamps.

Route the call to a real extension without hardware or to a terminating extension group that has voicemail.

Those can have message waiting lamps.

Carpe dialem! (Seize the line!)
 
Do I X port that real extension? Cause I tried routing to a real extension with X for port n vm and that still didn't work.

 
Late addition:
I've got an aut-msg-wt button for a VDN working (G3 V13 with Intuity Audix 5.1).
Phoneguy55 is right, it won't light if there are messages already waiting, you need to clear and test again.

Set up VM box (same as the vdn) On VDN page 2, set the Audix name. On the station, add the Aut-msg-wt button with the VM ext, works for me.

Avaya docs says can be a VDN but can't be a virtual ext.
About to test on a G3 V11 with Intuity Audix.
 
fbs003 - thanks for that post. I had an aut-msg-wt indicator setup on cm2.2, Intuity Audix 5.1 this way:

2800 is a vdn setup as a main line to dump calls into a vector for distribution using a hunt group. I setup a day mailbox if no agents are available and used subscriber x2800. I tried putting an aut-msg-wt button for x2800 on all agents phones, but it wasn't working when messages were being left. As it turns out, fbs003 was correct - there were already messages in the vm box. I deleted all the messages in the vm box and then left another new message and voila! The button shaded.

Thanks fbs003 - star for you.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top