Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

VMPro truncates last 5 or so seconds of message 1

Status
Not open for further replies.
DJRabin

DJRabin

MIS
Sep 28, 2006
139
US
After recently upgrading our shop system to 4.0 I've come across a glitch that I can;t seem to find an easy solution for... When an external caller leaves a VM in someone's mailbox, the last 5 seconds or so are cut off - from every message in every mailbox. Of course, a typical message's last 5 seconds or so are the last 4 - 6 digits of someone's phone number.

Debug shows everything is OK, have restarted services, rebooted, etc. I'm stumped.
 
Sort by date Sort by votes
Read the section on VM_TRUNCATE_TIME= here:


Is mean to be an override to the systems normal default behaviour but as you've discovered the default behaviour seems to have changed in 4.0.

Note: After entering a value you will need to reboot the IP Office.
 
Upvote 0 Downvote
Sizbut, you are the MAN (or woMAN if that's the case.)

That was exactly the issue. I suspect you are also correct that the "default" has been changed to something that is less than desireable. Interesting since I don;t think the disconnect times have been changed by telco providers... maybe AVAYA knows something we don't.

Thanks again.
 
Upvote 0 Downvote
I have a ticket open with Avaya on this issue...

I am going to change my VM_TRUNCATE_TIME value and I bet the problem will go away.

DJRabin -- what value did you put in? 0?
 
Upvote 0 Downvote
I put in "0", merged, and then had to restart the VMPro services.

Tested - and it worked.

Kudos again to Sizbut for knowing the documentation.
 
Upvote 0 Downvote
I've been having this problem as well, however I don't have individual user mailboxes, I have a mailbox for the hunt group. Any ideas on how to change this setting for the hunt group?

J.
 
Upvote 0 Downvote
As far as I can tell from the documentation, this setting applies to all users (and hunt groups, which VM essentially sees as a user) through the "No User" user.
 
Upvote 0 Downvote
i have a problem with an ip office 3.1 (65) voicemails cutting out, does the same apply for this or is it just version 4, is it correct you would put in the VM_TRUNCATE_TIME=(then for example 7) ??
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

L
  • Locked
  • Question
VMPro+Office365
Replies
5
Views
375
lizarazo
L
skibby1981
  • Locked
  • Question
Embedded VM - First 5-6 seconds cut off of voicemail messages 2
Replies
6
Views
201
budbyrd
budbyrd
William C290
  • Locked
  • Question
Distributed VMPro 2
Replies
8
Views
1K
derfloh
derfloh
Anonas
  • Question
MS SQL integration with VMPro
Replies
1
Views
135
dencom
dencom
quazimotto
  • Locked
  • Question
VMPro TFTP Accesss: Password BAD 1
Replies
5
Views
506
Travis Harper
Travis Harper

Part and Inventory Search

Sponsor

Back
Top