Intuity AUDIX has been set up but when a call goes to voice mail, the caller hears "Your call is being answered by AUDIX. Please enter the extension you are calling......How do I get "your call is being answered by Audix, the party you called, John Jones, is not available....
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
AUDIX call answer style 4
- Thread starter John456
- Start date
-
1
- #2
- Thread starter
- #3
- Thread starter
- #4
With LAN and DCIU integration, my first guess would be something/someone changed the audix hunt group parameters in the switch, or possibly in Audix under "voice equipment"-"service name" which should be "dnis-svc".
Barring this, "Annie" could have some software corruption, or an overload in the maintenance logs which can cause "Annie" to get a bit tipsy, the 5.x series is not near as stable as the 4.x's were.
If you havn't done so, I would first try 2 or 3 soft shutdown's and cold (power-off) reboots to see if she can clear her head.
Look at the admin log in Audix and history in the PBX to see if anyone made any changes, if not, then look at the error logs in both devices and refer to the documentation on either/both if you find anything serious.
Barring this, "Annie" could have some software corruption, or an overload in the maintenance logs which can cause "Annie" to get a bit tipsy, the 5.x series is not near as stable as the 4.x's were.
If you havn't done so, I would first try 2 or 3 soft shutdown's and cold (power-off) reboots to see if she can clear her head.
Look at the admin log in Audix and history in the PBX to see if anyone made any changes, if not, then look at the error logs in both devices and refer to the documentation on either/both if you find anything serious.
- Thread starter
- #6
First in the switch, do a "list history" and look for any changes made to your Audix hunt group, prior to this issue happening.
It may look like this:
display hunt-group X Page 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY AUDIX? n
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
or this:
display hunt-group X Page 2 of 7 SPE B
HUNT GROUP
Message Center: audix
LWC Reception: none
First Announcement Extension: First Announcement Delay (sec):
OR both the "Message Center" and "LWC Reception" could be Blank/none. It depends on how the system was provisioned.
Changing the "Message Center" field can/will affect how "Annie" responds to the call. You can change the field in the switch and see what the differences occur in the presentation to "annie".
DCIU is an out of band digital messaging system that sends the information on who/how/why/where the call is presented.
?? Is this an existing or a new install, and what release is the switch. ??
You should also determine if the Switch link and data module associated are inservice/active also. If the link is down, "Annie" can't hear you, so she responds with "huh"!
It may look like this:
display hunt-group X Page 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY AUDIX? n
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
or this:
display hunt-group X Page 2 of 7 SPE B
HUNT GROUP
Message Center: audix
LWC Reception: none
First Announcement Extension: First Announcement Delay (sec):
OR both the "Message Center" and "LWC Reception" could be Blank/none. It depends on how the system was provisioned.
Changing the "Message Center" field can/will affect how "Annie" responds to the call. You can change the field in the switch and see what the differences occur in the presentation to "annie".
DCIU is an out of band digital messaging system that sends the information on who/how/why/where the call is presented.
?? Is this an existing or a new install, and what release is the switch. ??
You should also determine if the Switch link and data module associated are inservice/active also. If the link is down, "Annie" can't hear you, so she responds with "huh"!
- Thread starter
- #8
The hunt-group looks like this–
Page 2 of 7 SPE B
HUNT GROUP
Message Center: msa
LWC Reception: msa-spe
First Announcement Extension: First Announcement Delay (sec):
=================================================
I tried several combinations of "Message Center" and "LWC Reception" and with msa & none, I got Annie to say “…Jim Jones is not available....please leave a message”….SUCCESS!!!
Then I told the manager that AUDIX finally works properly and then I made a call and Annie said….”your party is not available…please enter the number you were calling”…..
I make 4 or 5 additional calls and did not get the desired Annie message.
What happened? Is the DCIU link failing? When I do “status link 1”, it shows inservice.
This is an existing install with a G3-VS v2. Originally installed about 15 years ago with Audix voice power (AVP) which is now being replace by the Intuity Audix.
Page 2 of 7 SPE B
HUNT GROUP
Message Center: msa
LWC Reception: msa-spe
First Announcement Extension: First Announcement Delay (sec):
=================================================
I tried several combinations of "Message Center" and "LWC Reception" and with msa & none, I got Annie to say “…Jim Jones is not available....please leave a message”….SUCCESS!!!
Then I told the manager that AUDIX finally works properly and then I made a call and Annie said….”your party is not available…please enter the number you were calling”…..
I make 4 or 5 additional calls and did not get the desired Annie message.
What happened? Is the DCIU link failing? When I do “status link 1”, it shows inservice.
This is an existing install with a G3-VS v2. Originally installed about 15 years ago with Audix voice power (AVP) which is now being replace by the Intuity Audix.
-
1
- #9
The PI Link must show a stable "inservice/active" for the link to function. If the link is bouncing that might be your problem now. It might be a dip switch or configuration issue with the data mod.
Are you using a data module (MPDM or 7400D) for the link or a 105B/C serial cable interface connected to the DTE port on the switch?
Are you using a data module (MPDM or 7400D) for the link or a 105B/C serial cable interface connected to the DTE port on the switch?
- Thread starter
- #11
orypecos...Correct:Audix voice power (AVP) doesn't use a link. Have Changed the hunt group as suggested. In fact I tried several combinations of "Message Center" and "LWC Reception" and with msa & none, I got Annie to say the called party's name “………Jim Jones is not available....please leave a message”. Any suggestions for the hunt-group set up?
phonesrus...using 105B connected to P1 on the switch. How can I tell if --in fact-- the link is bouncing?
phonesrus...using 105B connected to P1 on the switch. How can I tell if --in fact-- the link is bouncing?
- Thread starter
- #12
Does your link 1 look like this?
display communication-interface links
INTERFACE LINKS
Est PI Destination DTE/
Link Enable Conn Ext Prot Digits Brd DCE Identification
1: y y 2290 BX25 eia DTE audix data
2: y y 2292 ISDN 01A15
3: n n BX25 DTE
4: y y 2285 ISDN 01A16
5: n n BX25 DTE
6: n n BX25 DTE
7: n n BX25 DTE
8: n n BX25 DTE
Link 1 [eia] - Connected to : DCE Clocking : internal
Data module?
display data-module 2290
DATA MODULE
Data Extension: 2290 Name: AUDIX
Type: procr-intf COS: 1 Maintenance Extension: 2291
Physical Channel: 01 COR: 1
ITC: restricted TN: 1
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
hunt group?
display hunt-group 1 Page 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY AUDIX? n
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
Processor Channel?
display communication-interface processor-channels Page 4 of 4
PROCESSOR CHANNEL ASSIGNMENT
Proc Interface Remote
Chan Appl. Link Chan Priority Proc Chan Machine-ID
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59: audix 1 1 h 1 1
60:
61:
62:
63:
64:
This is from a EIA link config on a V-6 using a 105B
Granted the G3VS V-2 is old, but it should work with the 105B
display communication-interface links
INTERFACE LINKS
Est PI Destination DTE/
Link Enable Conn Ext Prot Digits Brd DCE Identification
1: y y 2290 BX25 eia DTE audix data
2: y y 2292 ISDN 01A15
3: n n BX25 DTE
4: y y 2285 ISDN 01A16
5: n n BX25 DTE
6: n n BX25 DTE
7: n n BX25 DTE
8: n n BX25 DTE
Link 1 [eia] - Connected to : DCE Clocking : internal
Data module?
display data-module 2290
DATA MODULE
Data Extension: 2290 Name: AUDIX
Type: procr-intf COS: 1 Maintenance Extension: 2291
Physical Channel: 01 COR: 1
ITC: restricted TN: 1
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
hunt group?
display hunt-group 1 Page 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY AUDIX? n
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
Processor Channel?
display communication-interface processor-channels Page 4 of 4
PROCESSOR CHANNEL ASSIGNMENT
Proc Interface Remote
Chan Appl. Link Chan Priority Proc Chan Machine-ID
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59: audix 1 1 h 1 1
60:
61:
62:
63:
64:
This is from a EIA link config on a V-6 using a 105B
Granted the G3VS V-2 is old, but it should work with the 105B
- Thread starter
- #14
Everything looks the same except for some names and extensions. Here is what my link 1 looks like this . . .
-------------------------------------------------
display communication-interface links
INTERFACE LINKS
Est PI Destination DTE/
Link Enable Conn Ext Prot Digits Brd DCE Identification
1: y y 4330 BX25 eia DTE Audix
2: n n BX25 DTE
3: n n BX25 DTE
4: n n BX25 DTE
5: n n BX25 DTE
6: n n BX25 DTE
7: n n BX25 DTE
8: n n BX25 DTE
Link 1 [eia] - Connected to : DCE Clocking : internal
-----------------------------------------------------
Data module?
display data-module 4330
DATA MODULE
Data Extension: 4330 Name: get vm
Type: procr-intf COS: 1
Maintenance Extension:
Physical Channel: 01 COR: 1
ITC: restricted TN: 1
^ ^ ^ ^ ^ ^ ^ ^ ^ ^ABOVE LINE NOT GIVEN
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
---------------------------------------------
hunt group?
display hunt-group 1 Page 2 of 7 >>>>NOT 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY >>>>THIS LINE NOT GIVEN
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
-------------------------------------
HAVE TRIED DIFFERENT COMBINATIONS OF “Message Center” & “LWC Reception” IE msa & Audix, msa & none, audix & msa-spe, msa & msa-spe. All of these combinations send the call to the Intuity where the System Monitor shows .cim followed by AUDIX which says “…..please enter the number you are calling”…..so back to the original question …how to get Annie to say “…your call is being answered by Audix…Jim Jones is not available…”
---------------------------------------------
Processor Channel …. same
display communication-interface processor-channels
Page 4 of 4
PROCESSOR CHANNEL ASSIGNMENT
Proc Interface Remote
Chan Appl. Link Chan Priority Proc Chan Machine-ID
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59: audix 1 1 h 1 1
60:
61:
62:
63:
64:
---------------------
Phonesrus, who ever you are … I really appreciate your help and interest in solving this problem .…. thank you …. John
-------------------------------------------------
display communication-interface links
INTERFACE LINKS
Est PI Destination DTE/
Link Enable Conn Ext Prot Digits Brd DCE Identification
1: y y 4330 BX25 eia DTE Audix
2: n n BX25 DTE
3: n n BX25 DTE
4: n n BX25 DTE
5: n n BX25 DTE
6: n n BX25 DTE
7: n n BX25 DTE
8: n n BX25 DTE
Link 1 [eia] - Connected to : DCE Clocking : internal
-----------------------------------------------------
Data module?
display data-module 4330
DATA MODULE
Data Extension: 4330 Name: get vm
Type: procr-intf COS: 1
Maintenance Extension:
Physical Channel: 01 COR: 1
ITC: restricted TN: 1
^ ^ ^ ^ ^ ^ ^ ^ ^ ^ABOVE LINE NOT GIVEN
ABBREVIATED DIALING
List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
Ext Name
1:
---------------------------------------------
hunt group?
display hunt-group 1 Page 2 of 7 >>>>NOT 2 of 10
HUNT GROUP
Message Center: audix
Calling Party Number to INTUITY >>>>THIS LINE NOT GIVEN
LWC Reception: msa-spe
First Announcement Extension: Delay (sec):
-------------------------------------
HAVE TRIED DIFFERENT COMBINATIONS OF “Message Center” & “LWC Reception” IE msa & Audix, msa & none, audix & msa-spe, msa & msa-spe. All of these combinations send the call to the Intuity where the System Monitor shows .cim followed by AUDIX which says “…..please enter the number you are calling”…..so back to the original question …how to get Annie to say “…your call is being answered by Audix…Jim Jones is not available…”
---------------------------------------------
Processor Channel …. same
display communication-interface processor-channels
Page 4 of 4
PROCESSOR CHANNEL ASSIGNMENT
Proc Interface Remote
Chan Appl. Link Chan Priority Proc Chan Machine-ID
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59: audix 1 1 h 1 1
60:
61:
62:
63:
64:
---------------------
Phonesrus, who ever you are … I really appreciate your help and interest in solving this problem .…. thank you …. John
OK! Annie is smiling and talking, but she must have her fingers crossed behind her back, because the switch looks good.
Lets look at the Switch interface DCIU interface.
Switch Link Type : DCIU Country : UNITED STATES
Extension Length : 4 Switch Release : DEFINITY
Host Switch Number: 1
AUDIX Number : 1
HOST SWITCH LINK ASSIGNMENTS
AUDIX Port AUDIX Port
Switch Logical Switch Switch Logical Switch
Number Channel Port Number Channel Port
1 1 59
Next.
telephony interface>analog interface>transfer parameters
Transfer Parameters
Country : UNITED STATES
Switch : DEFINITY
Basic Transfer Actions (Blind)
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 7
Intelligent Transfer Actions
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 0
To Reconnect Caller
No Answer :
Busy :
Next go to Voice System admin>number service>display
Display Number Services
CALLED NUMBERS CALLING NUMBERS
FROM TO FROM TO SERVICE NAME
any any any any AUDIX
Then to Voice Equipment.
Display Voice Equipment
CD.PT CHN STATE STATE-CHNG-TIME SERVICE-NAME PHONE GROUP OPTS TYPE
TO
Sw CARD 0 STATE: Inserv CLASS: Analog(TR) O.S.INDEX: 0
Sy NAME: AYC10 OPTIONS: master1,no tdm,tt IX
TC FUNCTION: TipRing
Un
Vo 0.0 0 Inserv Jun 05 12:54:12 *DNIS_SVC 2040 2 talk IVC6
0.1 1 Inserv Jun 05 12:54:12 *DNIS_SVC 2041 2 talk IVC6
0.2 2 Inserv Jun 05 12:54:12 *DNIS_SVC 2042 2 talk IVC6
0.3 3 Inserv Jun 05 12:54:12 *DNIS_SVC 2043 2 talk IVC6
0.4 4 Inserv Jun 05 12:54:12 *DNIS_SVC 2044 2 talk IVC6
0.5 5 Inserv Jun 05 12:54:12 *DNIS_SVC 2045 2 talk IVC6
We might want to play with the field *DNIS_SVC Later, but for now make sure group is "2".
One thing I want you to do is to call each of the administered extensions in the hunt group in the order listed and watch under voice system monitor as you do so.
Make sure they answer in logical order starting with port 0.0 and that the number you are calling matches the number administered in the field after *DNIS... Annie gets her knickers in a knot if they are out of order under DCIU and LAN.
Lets look at the Switch interface DCIU interface.
Switch Link Type : DCIU Country : UNITED STATES
Extension Length : 4 Switch Release : DEFINITY
Host Switch Number: 1
AUDIX Number : 1
HOST SWITCH LINK ASSIGNMENTS
AUDIX Port AUDIX Port
Switch Logical Switch Switch Logical Switch
Number Channel Port Number Channel Port
1 1 59
Next.
telephony interface>analog interface>transfer parameters
Transfer Parameters
Country : UNITED STATES
Switch : DEFINITY
Basic Transfer Actions (Blind)
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 7
Intelligent Transfer Actions
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 0
To Reconnect Caller
No Answer :
Busy :
Next go to Voice System admin>number service>display
Display Number Services
CALLED NUMBERS CALLING NUMBERS
FROM TO FROM TO SERVICE NAME
any any any any AUDIX
Then to Voice Equipment.
Display Voice Equipment
CD.PT CHN STATE STATE-CHNG-TIME SERVICE-NAME PHONE GROUP OPTS TYPE
TO
Sw CARD 0 STATE: Inserv CLASS: Analog(TR) O.S.INDEX: 0
Sy NAME: AYC10 OPTIONS: master1,no tdm,tt IX
TC FUNCTION: TipRing
Un
Vo 0.0 0 Inserv Jun 05 12:54:12 *DNIS_SVC 2040 2 talk IVC6
0.1 1 Inserv Jun 05 12:54:12 *DNIS_SVC 2041 2 talk IVC6
0.2 2 Inserv Jun 05 12:54:12 *DNIS_SVC 2042 2 talk IVC6
0.3 3 Inserv Jun 05 12:54:12 *DNIS_SVC 2043 2 talk IVC6
0.4 4 Inserv Jun 05 12:54:12 *DNIS_SVC 2044 2 talk IVC6
0.5 5 Inserv Jun 05 12:54:12 *DNIS_SVC 2045 2 talk IVC6
We might want to play with the field *DNIS_SVC Later, but for now make sure group is "2".
One thing I want you to do is to call each of the administered extensions in the hunt group in the order listed and watch under voice system monitor as you do so.
Make sure they answer in logical order starting with port 0.0 and that the number you are calling matches the number administered in the field after *DNIS... Annie gets her knickers in a knot if they are out of order under DCIU and LAN.
-
1
- Thread starter
- #16
OK! Annie was talking
At the Intuity Main Menu >> Switch interface Adm>>DCIU Interface adm,
Every thing looks OK
Switch Link Type : DCIU Country : UNITED STATES
Extension Length : 4 Switch Release : DEFINITY
Host Switch Number: 1
AUDIX Number : 1
HOST SWITCH LINK ASSIGNMENTS
AUDIX Port AUDIX Port
Switch Logical Switch Switch Logical Switch
Number Channel Port Number Channel Port
1 1 59
========================================
telephony interface>>analog interface>>transfer parameters
Every thing looks OK
Transfer Parameters
Country : UNITED STATES
Switch : DEFINITY
Basic Transfer Actions (Blind)
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 7
Intelligent Transfer Actions
Allow Transfer : N
To Initiate Transfer :
To Complete Transfer :
No Tones Timeout : 0
To Reconnect Caller
No Answer :
Busy :
========================================
Next, Voice System admin>>number service>>display services
Every thing looks OK
Display Number Services
CALLED NUMBERS CALLING NUMBERS
FROM TO FROM TO SERVICE NAME
any any any any AUDIX
=============================================
Now to Voice System Adm>>Voice Equipment.>>Display Voice Equipment
CD.PT CHN STATE STATE-CHNG-TIME SERVICE-NAME PHONE GROUP OPTS TYPE
TO
Sw CARD 0 STATE: Inserv CLASS: Analog(TR) O.S.INDEX: 0
Sy NAME: AYC10 OPTIONS: master1,no tdm,tt IX
TC FUNCTION: TipRing
Un
Vo 0.0 0 Manoos Jan 13 14:54:12 *DNIS_SVC 4302 2 talk IVC6
0.1 1 Manoos Jan 13 14::54:12 *DNIS_SVC 4303 2 talk IVC6
0.2 2 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.3 3 Inserv Jan 13 14::54:12 *DNIS_SVC 4306 2 talk IVC6
0.4 4 Inserv Jan 13 14::54:12 *DNIS_SVC 4307 2 talk IVC6
0.5 5 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
======================================================
OK… above group is "2". Next is hunt group info ……
=====================================================
Hunt Group page 3 of 7
Group number 1 Group ext 4376 Group type ucd
1 4306
2 4307
On the first call to 4307, I got Annie to say "…you have reach Jim Jones…"
But the next call, she was back to .cim…"please enter the extension…"
Calls are answered in logical order starting: the Audix sys monitor shows a call to 4306 comes in on channel 3 and calling 4307 comes in on channel 4.
Only testing two extensions, each matching the number administered in the field after *DNIS
All other channels are Manoos. There were more extension in the hunt group, but they were removed in an effort to simplify the analysis of the problem.
==================
Does the hunt group extension, 4376, confuse Annie?
==================
phonesrus…I will check email Sunday morning and if your have responded, I will be on site Sunday afternoon to take the next step toward resolving this problem…thanks for your help
Ok! Now we have an addressable issue, You are confusing Annie!
Put ALL the members back in the hunt group in the same order that you have them in Audix. Like I said earlier, if the ports are out of order Annie gets confused in DCIU because of the serial data link. The link passes information to Annie and she responds, she says ok, or huh?, or if the port is OOS she says NO
Currently in the hunt group you have 1 as 4306 and 2 as 4307, Annie has them as 3 and 4 respectively. You have several ports manoos which is ok but ONLY if they are all in their correct positions, in the switch and in Audix.
When the switch follows its algorithm it presents a request to Annie for a response. If for instance the switch presents a call from 4302 (hunt member 1)the link sends "call from 4302 to jim jones" to 4302 (Annies port 1)on the serial link, and it is available, she answers on port 1 with the correct response. Now if port 1 is OOS Annie says NO call back on another port, so the switch tries another port.
Ringing on the port makes no difference, in fact, it should be set to NO.
Annie answers a port based on the serial link info, not where the call is ringing.
So what you are currently doing, in effect, is sending a call request from member 1 4306 to Annie but 4306 is Annies port 3, occasionally the switch algorithm and Annies match up and you will get a correct response (JJ etc.) but the rest of the time she is having a "blond" moment (huh?)
Fix this and release all the ports in Audix, and as I said, call each individual port in rotation to make sure they answer in order. You will get (cim.) on each.
Then call the Hunt Group pilot # and see if you get "Welcome to Audix--etc.".
At this point you may have to adjust the "Message Center" to achieve the correct response. LWC should probably be set to none because the serial link sets the message lamp.
Once you have this Annie should respond to JJ calls correctly on each and every port. Whew!
Put ALL the members back in the hunt group in the same order that you have them in Audix. Like I said earlier, if the ports are out of order Annie gets confused in DCIU because of the serial data link. The link passes information to Annie and she responds, she says ok, or huh?, or if the port is OOS she says NO
Currently in the hunt group you have 1 as 4306 and 2 as 4307, Annie has them as 3 and 4 respectively. You have several ports manoos which is ok but ONLY if they are all in their correct positions, in the switch and in Audix.
When the switch follows its algorithm it presents a request to Annie for a response. If for instance the switch presents a call from 4302 (hunt member 1)the link sends "call from 4302 to jim jones" to 4302 (Annies port 1)on the serial link, and it is available, she answers on port 1 with the correct response. Now if port 1 is OOS Annie says NO call back on another port, so the switch tries another port.
Ringing on the port makes no difference, in fact, it should be set to NO.
Annie answers a port based on the serial link info, not where the call is ringing.
So what you are currently doing, in effect, is sending a call request from member 1 4306 to Annie but 4306 is Annies port 3, occasionally the switch algorithm and Annies match up and you will get a correct response (JJ etc.) but the rest of the time she is having a "blond" moment (huh?)
Fix this and release all the ports in Audix, and as I said, call each individual port in rotation to make sure they answer in order. You will get (cim.) on each.
Then call the Hunt Group pilot # and see if you get "Welcome to Audix--etc.".
At this point you may have to adjust the "Message Center" to achieve the correct response. LWC should probably be set to none because the serial link sets the message lamp.
Once you have this Annie should respond to JJ calls correctly on each and every port. Whew!
IF U got Annie to say “………Jim Jones is not available....please leave a message”, then Intuity is working, correct? I must be missing something obvious. Or are U saying that the call is not for Jim JOnes? If so, then after arranging each port consecutively as suggested, then call each port, and make sure the call is coming in on the correct audix port by observing on the INtuity monitor screen.
Ory,
What John is saying is that Annie answered correctly 1 or 2 times, and then went back the default message, which is exactly what she will do on a DCIU link when the DN's and ports are screwed up, or out of order, which is specifically what his prints show. Periodically the algorithms will match up and she will answer correctly, especially after a reboot when the calls are answered in a mostly linear order, in addition, with ports busied out, it makes it worse.
What John is saying is that Annie answered correctly 1 or 2 times, and then went back the default message, which is exactly what she will do on a DCIU link when the DN's and ports are screwed up, or out of order, which is specifically what his prints show. Periodically the algorithms will match up and she will answer correctly, especially after a reboot when the calls are answered in a mostly linear order, in addition, with ports busied out, it makes it worse.
- Status
Similar threads
- Locked
- Question