Program percent allocation based upon time of day? 1

If you are running 5.0 then you can do this using a Wild Call Variable.
Increment the variable by one for the first three callers, then set the variable to 0 on the fourth.
Then us an IF AND IF statement.
IF the variable = 4
AND
IF the time of day = X
THEN route the call else where

Currently on 4.2 upgrading to 6 in a few weeks.
The customer needs this feature now and cant wait, is there any alternative.

Thanks for the quick response, wish I had 5.

Could your telco do this for you ie. send 25% of calls to the alternative destination?

Our telco (we are in the UK) offers the opportunity to set up different call routing scenarios (call plans) including the splitting of calls, playing messages etc. very flexible indeed and useful for DR.

DD

The telco can but there is some setup time and cost associated with this. Our customer only wants to do a % allocation for a few weeks during the transition.

You could use one of your intrinsics to generate a rapidly changing number e.g. call rate which you would get the script to read into a call variable.

You would then use this call variable to make the decision to route or not route.

ASSIGN CALL RATE TO cv_call_rate

WHERE cv_call_rate EQUALS
VALUE 1, 5, 9, 13, 17, 21 : EXECUTE SCRIPT 25_PERCENT
DEFAULT : EXECUTE SCRIPT 75_PERCENT
END WHERE

Obviously depending upon your call centre, CALL RATE may not be the most suitable intrinsic. And whatever intrinsic was chosen, you would need to ensure the list of VALUES was sufficient to meet call centre conditions (you can use a variable to make the scripting look better).

If you want this only to happen at certain times of the day, then encapsulate it in its own section and precede it with an IF statement based on TOD.

DD

I believe you are right on this, the intrinsic looks like the way to do this. Thanks for the valuable post.

snobleky, you're welcome. Let us know how you get on.

DD