Smart questions
Smart answers
Smart people
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Member Login

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips now!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

Join Tek-Tips
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

LINK TO THIS FORUM!

Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.
Just copy and paste the
code below into your site.

Partner With Us!

"Best Of Breed" Forums Add Stickiness To Your Site
Partner Button
(Download This Button Today!)

Feedback

"...you guys have given us a way of asking a question and getting some very timely feedback from other users so we don't have to re-invent the wheel time and again..."

Geography

Where in the world do Tek-Tips members come from?
pj6332 (IS/IT--Management)
12 May 06 13:58
My background is Avaya, however trying to overcome an issue with another facility running Hicom equipment.  Here is the details.  We use a 3rd party Syntellect IVR server with a hunt-group and CT-Connect.  There are a couple of target numbers that forward to the hunt-group, and used to trigger specific IVR events based on the DNIS (dialed number).  The issue is that the IVR routing is based on origin of ANI, so when a user gets a call, and attempts to transfer back to the system, the IVR gets that user's extention as the ANI instead of the original ANI of the caller.  My thought is that we need to delay the call from getting to the IVR, and allow the user to do a blind transfer, however not sure how to insert a delay between the DNIS and forwarding to the IVR.  Any help would be greatly appreciated.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Back To Forum

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close