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Home > Forums > Server Rack > Printers > HP Printers Forum

693C deskjet refuses print command

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wib (TechnicalUser)

18 Aug 01 16:53

After issuing the print command the printer will begin to
act as though it will accept it and then it stops and the computer freezes and I have to Ctrl+Alt+Delete before it will continue to print the job. Any suggestions to this problem would be apprecited.

cnthomp (IS/IT--Management)

19 Aug 01 23:25

If you have the icon for the HP Toolbox on your desktop, you might want to try testing communication between your printer and computer. If it produces the same results, you might want to reinstall the driver. Actually, reinstalling the driver is probably the first thing you want to look at.

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