Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Coverage

Status
Not open for further replies.
platinum8

platinum8

Technical User
Feb 22, 2006
23
US
I expect this is simple for most but I'm new to administering this box.
Have a group of 5 MLX stations that cover to VM. User wants those stations to ring, then ring/flash on a button at a department phone, then cover to VM if unanswered.

Anyone care to demonstrate my ignorance more than I already have?

Thanks, Al
 
Sort by date Sort by votes
Add a Primary or Secondary Coverage button for each of the extensions on the Department phone.

Spkr
#00
Press an unused button, with a light next to it
Dial *40
Dial the Extension Number to cover
Press Enter.
 
Upvote 0 Downvote
Thanks Tommy, We have been able to use secondary cover buttons for individual extensions but the user wants to point a group of 5 sets to one button (monitor several stations on one button).
That's the part I think can't be done but I didn't know if anyone on this board might have a workaround.

Al
 
Upvote 0 Downvote
Not with voice mail in the picture - otherwise the Department phone would become the group coverage receiver for the other senders.

So, if they don't want to burn a button for each extension, I guess they are SOL
 
Upvote 0 Downvote
Well, there is another way, although some what muddy.

Do you have any T&R Ports in this system?

You know, the ones a FAX Machine can connect to?

Tell us yes, and we can share a nasty little secret.

(TTT will agree with my definition.)

 
Upvote 0 Downvote
MM,
OK you have piqued my interest now. We have enough TR ports available for the stations we want to monitor (at least for the time being).
Please type slowly so I can understand.

Thanks, Al
 
Upvote 0 Downvote
What you can do is to use a "LOOP AROUND".

Plug one end of a LINE CORD into one of the UNUSED T&R Ports, (Determine the Extension number of THAT PORT, let's just call it 711) then plug the other end into an UNUSED LINE.

Assign COVERAGE for the EXTENSIONS you want to buttons on 711.

ASSIGN THE LINE TO THE PHONE you want to have this coverage, and now 711 will ring in as a line.

You may need more than one of these if there are a lot of calls received. (That is, if 711 gets busy a lot.)
 
Upvote 0 Downvote
MM,
Thanks a bunch. I see where this would roll all 5 stations to a single button but then the caller wouldn't get the VM greeting for the original destination.
I've used some of these port loop around solutions on other systems and they always seem to lead to some other issue down the line.
I think TTT's earlier SOL response is going to be the final answer.

Thank you both for your help.

Al
 
Upvote 0 Downvote
They'd still get the original VM coverage - "711" has a coverage button for all 5 extensions, and when it rings it rings into a CO port that is mapped to the covering extension. If it goes unanswered, it's just as if the covering extension had the 5 coverage buttons.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Jim E
  • Locked
  • Question
Merlin Legend 7.0 Coverage Groups and Calling Group
Replies
1
Views
79
merlinman
merlinman
Jim E
  • Locked
  • Question
Merlin Legend 7.0 Coverage Groups
Replies
1
Views
71
TouchToneTommy
TouchToneTommy
dellphone
  • Locked
  • Question
Magix coverage question
Replies
5
Views
55
merlinman
merlinman
mancom
  • Locked
  • Question
Merlin Magix Coverage programming assistance
Replies
2
Views
69
mancom
mancom
retiredtelco
  • Locked
  • Question
Call Coverage Partner ACS R7.0 1
Replies
4
Views
37
TouchToneTommy
TouchToneTommy

Part and Inventory Search

Sponsor

Back
Top