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Activity Codes

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pbxn

pbxn

IS-IT--Management
Jan 5, 2005
971
US
Here is what I want to accomplish. I have set up activity codes in my SECS, programmed a acnt key on the agents phone.
I have given the codes the agents, so when a call comes in, and a customer wants a balance inquiry, the agent presses the activity key, balance code, then the activity key again.
What I am seeing in the reports is the codes logged to system default activiyt code, and not the code I defined in SECS. What am I missing here?
Note I am not concerned about not_ready codes, just simple activiyt codes.
Thanks
 
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When the agent is on a call, does the Activity key flash? If not, check to see what the DCUS prompt is set at in LD 17 (PARM); it should be set to 1.
 
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Got it. Was 'told' the dcus stuff was done. Shame nothing gets done unless you do it yourself. Thanks for the help
 
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