When there no users enabled in a hunt group (that has voice mail) you receive "Number Busy", why doesn't the call goto voice mail?

Do you have voicemail turned on in the Hunt Group tab?

YES
When an extension is enabled in the groups and does not answer the call it goes to VM, but not when there are not extensions enabled.

What about queueing, do you have it turned on?

no

Ok, here's my understanding and hopefully someone else will chime in if I'm off.

When a HG member is logged in and doesn't answer their phone, the call will forward to the "leave" action of the hunt group voicemail box.  When no one is logged in, it's considered "busy" because there's no queuing.  If I'm thinking along the right track, you would want to enable the queueing, set the queue time limit to like 2-3 seconds.  Then in VM Pro (assuming you're using VM Pro) you'd create a "Queued" module under the HG name and basically point it over to the "leave" module.

Hm, if users are logged in then the must be very quick!
Send them on a "how to lift a handset within 3 seconds" course:)

You have an overflow time set in you group
the Group is now trying to hold on the main exts befor gooing to VM, no exts are availabe & so gives engaged tone

This has been reported to Avaya & at 1 point they were taking an active intrest, but have gone quiet for the last 12 months (maby the V2.1 problems have taken priority)

If you are using a collective (group) group use the No-Answer time to controll how long the call rings & leave the Overflow time blank.

if all users are busy tha call will now overfloww to VM as expected.

Just FYI

If you have queueing turned on all calls will go to the default queueing or HG's Queueing, wether they are available or not. The call will not go to Voicemail until the queueing limit has been met.

Why not set up a button on the users phone(or use a short code) to set the hunt group to nights or out of service. Do not enter a night group or Out of service group and the call will be sent to vm.

Had this same problem two weeks ago posted but no reply.


I  had a Main Group with one user who was the receptionist and everyday, don't know how the user would just disable it self from the Group. The Main Number would just ring and ring because i had Que set at 999 so voicemail lite never picked up

IP Office 403 DT
IP 400 Phone 30
Voicemail Lite
Phone Manager Pro
25 Analogue Avaya Handsets