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Nortel: Symposium call center solutions FAQ
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Phantom DN
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Create A Personal DN for agents.
Posted: 6 Feb 04
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I keep forgetting how to do this so thought I would writ5e it down here.
Step 1.
Create a phantom set with the DN required for the agent.
set CFW 4
and anyother FDN etc for voice mail.
step2.
In symposium use this DN as the phantom/personal DN.
step 3.
On the handsets progrtam a DN key different to the phantom.
Example.
Agent personal DN 3456
On handset have SCR 53456 I use the extra 5 to differntiate.
To check its working. Loginto the handset and print the TN of the personal DN, should now show CFW 4 53456 showing all calls going correctly.
PD-S
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