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Home > Forums > Wiring Closet > Telephony > Nortel: Symposium call center solutions > FAQs

Nortel: Symposium call center solutions FAQ

Phantom DN

Create A Personal DN for agents.

faq959-4819

Posted: 6 Feb 04

I keep forgetting how to do this so thought I would writ5e it down here.

Step 1.

Create a phantom set with the DN  required for the agent.
set CFW 4
and anyother FDN etc for voice mail.

step2.

In symposium use this DN as the phantom/personal DN.

step 3.

On the handsets progrtam a DN key different to the phantom.

Example.
Agent personal DN 3456
On handset have SCR 53456  I use the extra 5 to differntiate.

To check its working.  Loginto the handset and print the TN of the personal DN, should now show CFW 4 53456  showing all calls going correctly.

PD-S

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